Deryugin; Vladimir N.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Deryugin; Vladimir N..The latest application filed is for "determining presence for interaction routing".

Company Profile

0.15.13

Deryugin; Vladimir N. - Pleasant Hill CA
Deryugin; Vladimir N. - San Mateo CA
Deryugin; Vladimir N - San Mateo CA
Deryugin; Vladimir N. - Lafayette CA

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center Grant RE46,521 - Deryugin , et al. August 22, 2	2017-08-22
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center Grant RE46,387 - Deryugin , et al. May 2, 2	2017-05-02
Determining Presence for Interaction Routing App 20100172486 - Miloslavsky; Alec ; et al.	2010-07-08
Determining presence for interaction routing Grant 7,715,332 - Miloslavsky , et al. May 11, 2	2010-05-11
Determining presence for interaction routing Grant 7,619,996 - Miloslavsky , et al. November 17, 2	2009-11-17
Routing emails to a plurality of agents Grant 7,460,496 - Miloslavsky , et al. December 2, 2	2008-12-02
Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center App 20080222240 - Deryugin; Vladimir N. ; et al.	2008-09-11
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center Grant 7,373,405 - Deryugin , et al. May 13, 2	2008-05-13
Determining Presence for Interaction Routing App 20080049928 - Miloslavsky; Alec ; et al.	2008-02-28
Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center App 20080046504 - Deryugin; Vladimir N. ; et al.	2008-02-21
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center Grant 6,985,943 - Deryugin , et al. January 10, 2	2006-01-10
Apparatus and methods for routing electronic mail in a processing center Grant 6,981,020 - Miloslavsky , et al. December 27, 2	2005-12-27
Method for estimating telephony system-queue waiting time in an agent level routing environment App 20050207559 - Shtivelman, Juri ; et al.	2005-09-22
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center App 20050154792 - Deryugin, Vladimir N. ; et al.	2005-07-14
Routing emails to a plurality of agents App 20050128961 - Miloslavsky, Alec ; et al.	2005-06-16
Method for estimating telephony system-queue waiting time in an agent level routing environment Grant 6,898,190 - Shtivelman , et al. May 24, 2	2005-05-24
Internet protocol call-in centers and establishing remote agents Grant 6,879,586 - Miloslavsky , et al. April 12, 2	2005-04-12
Apparatus and methods for coordinating internet protocol telephone and data communications Grant 6,625,139 - Miloslavsky , et al. September 23, 2	2003-09-23
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center App 20030115353 - Deryugin, Vladimir N. ; et al.	2003-06-19
Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center Grant 6,581,105 - Miloslavsky , et al. June 17, 2	2003-06-17
Apparatus And Methods For Coordinating Internet Protocol Telephone And Data Communications App 20030021259 - MILOSLAVSKY, ALEC ; et al.	2003-01-30
Apparatus and methods for routing electronic mail in a processing center App 20020169834 - Miloslavsky, Alec ; et al.	2002-11-14
Method And Apparatus For Determining And Using Multiple Object States In An Intelligent Internet Protocol Telephony Network App 20020101866 - MILOSLAVSKY, ALEC ; et al.	2002-08-01
Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system Grant 6,373,836 - Deryugin , et al. April 16, 2	2002-04-16
Internet Protocol Call-in Centers And Establishing Remote Agents App 20020001300 - MILOSLAVSKY, ALEC ; et al.	2002-01-03
Method for estimating telephony system-queue waiting time in an agent level routing environment App 20010000458 - Shtivelman, Yuri ; et al.	2001-04-26
Apparatus and methods for managing multiple internet protocol capable call centers Grant 6,175,564 - Miloslavsky , et al. January 16, 2	2001-01-16
Method for routing calls to call centers based on statistical modeling of call behavior Grant 5,926,538 - Deryugin , et al. July 20, 1	1999-07-20

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