Patent | Date |
---|
Prediction of contact center interactions Grant 10,348,895 - Denby , et al. July 9, 2 | 2019-07-09 |
Management of contact center group metrics Grant 9,906,647 - Tendick , et al. February 27, 2 | 2018-02-27 |
Management Of Contact Center Group Metrics App 20160248912 - Tendick; Patrick ;   et al. | 2016-08-25 |
Prediction Of Contact Center Interactions App 20160241712 - Denby; Lorraine ;   et al. | 2016-08-18 |
Detection of asymmetric network routes Grant 8,953,496 - Denby , et al. February 10, 2 | 2015-02-10 |
System and method for displaying call flows and call statistics Grant 8,938,059 - Chen , et al. January 20, 2 | 2015-01-20 |
Report generation and visualization systems and methods and their use in testing frameworks for determining suitability of a network for target applications Grant 8,868,715 - Bearden , et al. October 21, 2 | 2014-10-21 |
Data compression in a distributed monitoring system Grant 8,824,313 - Denby , et al. September 2, 2 | 2014-09-02 |
Interactive flowgraph for analyzing caller utterances Grant 8,705,706 - Chen , et al. April 22, 2 | 2014-04-22 |
Method of IP address de-aliasing Grant 8,661,101 - Chen , et al. February 25, 2 | 2014-02-25 |
Network topology discovery systems and methods Grant 8,543,681 - Bearden , et al. September 24, 2 | 2013-09-24 |
Endpoint device configured to permit user reporting of quality problems in a communication network Grant 8,184,546 - Denby , et al. May 22, 2 | 2012-05-22 |
Network condition capture and reproduction Grant 8,027,267 - Denby , et al. September 27, 2 | 2011-09-27 |
Interactive Flowgraph for Analyzing Caller Utterances App 20110228915 - Chen; Fei ;   et al. | 2011-09-22 |
Root cause analysis of network performance based on exculpation or inculpation sets Grant 7,924,733 - Adhikari , et al. April 12, 2 | 2011-04-12 |
Systems and methods for partitioning end-to-end performance effects using network tomography Grant 7,821,936 - Meloche , et al. October 26, 2 | 2010-10-26 |
Node merging process for network topology representation Grant 7,688,758 - Denby , et al. March 30, 2 | 2010-03-30 |
Network traffic generation and monitoring systems and methods for their use in testing frameworks for determining suitability of a network for target applications Grant 7,633,942 - Bearden , et al. December 15, 2 | 2009-12-15 |
Method and apparatus for determination of network topology Grant 7,602,728 - Adhikari , et al. October 13, 2 | 2009-10-13 |
System and Method for Displaying Call Flows and Call Statistics App 20090245493 - Chen; Fei ;   et al. | 2009-10-01 |
Endpoint Device Configured to Permit User Reporting of Quality Problems in a Communication Network App 20090219825 - Denby; Lorraine ;   et al. | 2009-09-03 |
Automatic determination of connectivity problem locations or other network-characterizing information in a network utilizing an encapsulation protocol Grant 7,583,667 - Adhikari , et al. September 1, 2 | 2009-09-01 |
Network Condition Capture and Reproduction App 20090116397 - Denby; Lorraine ;   et al. | 2009-05-07 |
Systems And Methods For Partitioning End-to-end Performance Effects Using Network Tomography App 20090028062 - Meloche; Jean ;   et al. | 2009-01-29 |
Node Merging Process for Network Topology Representation App 20090003238 - Denby; Lorraine ;   et al. | 2009-01-01 |
Method Of Ip Address De-aliasing App 20080301271 - Chen; Fei ;   et al. | 2008-12-04 |
Detection of Asymmetric Network Routes App 20080205292 - Denby; Lorraine ;   et al. | 2008-08-28 |
Method and apparatus for automatic determination of performance problem locations in a network Grant 7,408,885 - Denby , et al. August 5, 2 | 2008-08-05 |
Root Cause Analysis of Network Performance Based on Exculpation or Inculpation Sets App 20080080376 - Adhikari; Akshay ;   et al. | 2008-04-03 |
Method and apparatus for determining endpoints for use as testing devices Grant 7,352,705 - Adhikari , et al. April 1, 2 | 2008-04-01 |
Data compression in a distributed monitoring system App 20080069334 - Denby; Lorraine ;   et al. | 2008-03-20 |
Communication system endpoint device with integrated call synthesis capability Grant 7,313,098 - Bearden , et al. December 25, 2 | 2007-12-25 |
Distributed monitoring and analysis system for network traffic Grant 7,031,264 - Adhikari , et al. April 18, 2 | 2006-04-18 |
Automatic determination of connectivity problem locations or other network-characterizing information in a network utilizing an encapsulation protocol App 20050207410 - Adhikari, Akshay ;   et al. | 2005-09-22 |
Method and apparatus for automatic determination of performance problem locations in a network App 20050053009 - Denby, Lorraine ;   et al. | 2005-03-10 |
Distributed monitoring and analysis system for network traffic App 20040252646 - Adhikari, Akshay ;   et al. | 2004-12-16 |
Method and apparatus for determination of network topology App 20040252694 - Adhikari, Akshay ;   et al. | 2004-12-16 |
Communication system endpoint device with integrated call synthesis capability App 20040062204 - Bearden, Mark J. ;   et al. | 2004-04-01 |
Network topology discovery systems and methods and their use in testing frameworks for determining suitability of a network for target applications App 20030097438 - Bearden, Mark J. ;   et al. | 2003-05-22 |
Report generation and visualization systems and methods and their use in testing frameworks for determining suitability of a network for target applications App 20030091165 - Bearden, Mark J. ;   et al. | 2003-05-15 |
Network traffic generation and monitoring systems and methods for their use in testing frameworks for determining suitability of a network for target applications App 20030086425 - Bearden, Mark J. ;   et al. | 2003-05-08 |