| Patent | Date |
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System and method for managing communication interrupts in an enterprise
Grant 10,951,760 - Moran , et al. March 16, 2 | 2021-03-16 |
Contact center interfaces
Grant 10,944,868 - D'Arcy , et al. March 9, 2 | 2021-03-09 |
Systems and methods for providing automated progress updates in a contact center
Grant 10,862,929 - O'Connor , et al. December 8, 2 | 2020-12-08 |
System and method for managing resource selection in an enterprise
Grant 10,609,219 - D'Arcy , et al. | 2020-03-31 |
Systems And Methods For Providing Automated Progress Updates In A Contact Center
App 20200045092 - O'Connor; Neil ; et al. | 2020-02-06 |
Systems and methods for providing automated progress updates in a contact center
Grant 10,516,706 - O'Connor , et al. Dec | 2019-12-24 |
System And Method For Optimizing Agent Time
App 20190379790 - LOFTUS; Liam ; et al. | 2019-12-12 |
System and method for optimizing agent time
Grant 10,425,534 - Loftus , et al. Sept | 2019-09-24 |
System And Method For Managing Communication Interrupts In An Enterprise
App 20190289130 - Moran; Thomas J. ; et al. | 2019-09-19 |
System and method for managing communication interrupts in an enterprise
Grant 10,356,242 - Moran , et al. July 16, 2 | 2019-07-16 |
Enhancing Contact Center Calculations Based On Real-time Speech Analytics
App 20190208062 - Shaffer; Shmuel ; et al. | 2019-07-04 |
System and method for conversational configuration of applications
Grant 10,282,213 - O'Connor , et al. | 2019-05-07 |
Enhancing contact center calculations based on real-time speech analytics
Grant 10,270,914 - Shaffer , et al. | 2019-04-23 |
Systems And Methods For Providing Automated Progress Updates In A Contact Center
App 20190058744 - O'Connor; Neil ; et al. | 2019-02-21 |
System And Method For Managing Resource Selection In An Enterprise
App 20180352088 - D'Arcy; Paul ; et al. | 2018-12-06 |
System and method for managing resource selection in an enterprise
Grant 10,122,859 - D'Arcy , et al. November 6, 2 | 2018-11-06 |
System and method for selecting an agent in an enterprise
Grant 9,986,097 - Kirrane , et al. May 29, 2 | 2018-05-29 |
System and method for managing resources
Grant 9,871,923 - Hickey , et al. January 16, 2 | 2018-01-16 |
Systems and methods for multichannel routing of work items in a contact center
Grant 9,826,095 - D'Arcy , et al. November 21, 2 | 2017-11-21 |
System and method for contact center routing of a customer based on media capabilities
Grant 9,781,268 - Flannery , et al. October 3, 2 | 2017-10-03 |
Method and apparatus for enabling a processor to generate pipeline control signals
Grant 9,766,894 - Glossner , et al. September 19, 2 | 2017-09-19 |
System and method for dynamic suggestion of optimal course of action
Grant 9,699,256 - O'Connor , et al. July 4, 2 | 2017-07-04 |
System and method for managing conference calls
Grant 9,635,061 - McCormack , et al. April 25, 2 | 2017-04-25 |
System and method for prioritizing agent intervention into automated customer engagements
Grant 9,621,728 - McCormack , et al. April 11, 2 | 2017-04-11 |
Multithreading using an ordered list of hardware contexts
Grant 9,558,000 - Glossner , et al. January 31, 2 | 2017-01-31 |
System and method for compatibility-based team formation
Grant 9,549,070 - O'Connor , et al. January 17, 2 | 2017-01-17 |
Method and system for optimizing contact center performance
Grant 9,542,657 - O'Connor , et al. January 10, 2 | 2017-01-10 |
System for optimizing the monetization of outgoing video sessions of a contact center
Grant 9,503,680 - O'Connor , et al. November 22, 2 | 2016-11-22 |
Device, System, and Method for Team Formation
App 20160321597 - McCORMACK; Tony ; et al. | 2016-11-03 |
System and method for agent selection in an enterprise
Grant 9,473,639 - McCormack , et al. October 18, 2 | 2016-10-18 |
System and Method for Optimizing Agent Time
App 20160295018 - LOFTUS; Liam ; et al. | 2016-10-06 |
System and method for routing work requests in an enterprise
Grant 9,455,930 - McCormack , et al. September 27, 2 | 2016-09-27 |
System and Method for Compatibility-Based Team Formation
App 20160241716 - O'Connor; Neil ; et al. | 2016-08-18 |
Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment
Grant 9,413,890 - McCormack , et al. August 9, 2 | 2016-08-09 |
System And Method For Managing Communication Interrupts In An Enterprise
App 20160212264 - Moran; Thomas J. ; et al. | 2016-07-21 |
System and method for automated distribution of supervisory functions in a contact center
Grant 9,373,092 - D'Arcy , et al. June 21, 2 | 2016-06-21 |
System And Method For Managing Resource Selection In An Enterprise
App 20160173694 - D'Arcy; Paul ; et al. | 2016-06-16 |
System And Method For Managing Resources
App 20160150084 - Hickey; James ; et al. | 2016-05-26 |
System And Method For Agent Selection In An Enterprise
App 20160127557 - McCormack; Tony ; et al. | 2016-05-05 |
System And Method For Selecting An Agent In An Enterprise
App 20160127556 - Kirrane; Desmond ; et al. | 2016-05-05 |
System And Method For Routing Work Requests In An Enterprise
App 20150365342 - McCormack; Tony ; et al. | 2015-12-17 |
System And Method For Contact Center Routing Of A Customer Based On Media Capabilities
App 20150350445 - Flannery; Peter ; et al. | 2015-12-03 |
System and method for calculating context-aware estimated wait time for customers
Grant 9,172,810 - McCormack , et al. October 27, 2 | 2015-10-27 |
System and method for assisting agents of a contact center
Grant 9,167,094 - O'Connor , et al. October 20, 2 | 2015-10-20 |
Deterministic And Opportunistic Multithreading
App 20150220347 - Glossner; C. John ; et al. | 2015-08-06 |
Method And Apparatus For Enabling A Processor To Generate Pipeline Control Signals
App 20150220342 - Glossner; C. John ; et al. | 2015-08-06 |
System and method for managing a contact center
Grant 9,100,481 - O'Connor , et al. August 4, 2 | 2015-08-04 |
Enhancing Contact Center Calculations Based On Real-time Speech Analytics
App 20150215464 - Shaffer; Shmuel ; et al. | 2015-07-30 |
Systems And Methods For Multichannel Routing Of Work Items In A Contact Center
App 20150207937 - D'Arcy; Paul ; et al. | 2015-07-23 |
Method of bootstrapping contact center
Grant 9,083,806 - McCormack , et al. July 14, 2 | 2015-07-14 |
Systems And Methods For Monitoring And Prioritizing Metrics With Dynamic Work Issue Reassignment
App 20150195405 - McCormack; Tony ; et al. | 2015-07-09 |
System And Method For Routing Work Requests To Minimize Energy Costs In A Distributed Computing System
App 20150128145 - Smyth; Joseph ; et al. | 2015-05-07 |
System and method for automated assignment of monitoring in a contact center
Grant 9,020,134 - McCormack , et al. April 28, 2 | 2015-04-28 |
System And Method For Prioritizing Agent Intervention Into Automated Customer Engagements
App 20150103995 - McCormack; Tony ; et al. | 2015-04-16 |
System And Method For Automated Assignment Of Monitoring In A Contact Center
App 20150098560 - McCormack; Tony ; et al. | 2015-04-09 |
Routing of web-based contacts
Grant 8,934,477 - McCormack , et al. January 13, 2 | 2015-01-13 |
System And Method For Calculating Context-aware Estimated Wait Time For Customers
App 20150003604 - McCormack; Tony ; et al. | 2015-01-01 |
System And Method For Conversational Configuration Of Applications
App 20140358549 - O'Connor; Neil ; et al. | 2014-12-04 |
System And Method For Managing Conference Calls
App 20140289326 - McCormack; Tony ; et al. | 2014-09-25 |
System And Method For Identifying And Engaging Collaboration Opportunities
App 20140278951 - O'Connor; Neil ; et al. | 2014-09-18 |
System And Method For Assisting Agents Of A Contact Center
App 20140254775 - O'Connor; Neil ; et al. | 2014-09-11 |
System And Method For Automated Distribution Of Supervisory Functions In A Contact Center
App 20140258501 - D'Arcy; Paul ; et al. | 2014-09-11 |
System And Method For Managing A Contact Center
App 20140254776 - O'Connor; Neil ; et al. | 2014-09-11 |
Passive Interaction Guide System And Method
App 20140189509 - Moran; Matthew ; et al. | 2014-07-03 |
System And Method For Automating And Improving Self Service Experience
App 20140156326 - D'Arcy; Paul ; et al. | 2014-06-05 |
System And Method Of Improving Contact Center Supervisor Decision Making
App 20140095268 - O'Connor; Neil ; et al. | 2014-04-03 |
Method Of Bootstrapping Contact Center
App 20140093062 - McCormack; Tony ; et al. | 2014-04-03 |
System And Method For Dynamic Suggestion Of Optimal Course Of Action
App 20140095681 - O'Connor; Neil ; et al. | 2014-04-03 |
Method and system for managing a contact center configuration
Grant 8,630,399 - D'Arcy , et al. January 14, 2 | 2014-01-14 |
Methods and systems for monitoring contact center operations
Grant 8,498,404 - O'Connor , et al. July 30, 2 | 2013-07-30 |
Graphical representation of definitions of statistics
Grant 8,443,295 - D'Arcy , et al. May 14, 2 | 2013-05-14 |
Methods And Systems For Monitoring Contact Center Operations
App 20120321059 - O'Connor; Neil ; et al. | 2012-12-20 |
Method And System For Optimizing Contact Center Performance
App 20120215577 - D'Arcy; Paul ; et al. | 2012-08-23 |
Method And System For Optimizing Contact Center Performance
App 20120215579 - O'Connor; Neil ; et al. | 2012-08-23 |
Semantic contact center management
Grant 8,180,044 - McCormack , et al. May 15, 2 | 2012-05-15 |
Controlling reverse link interference in private access points for wireless networking
Grant 8,160,629 - Mate , et al. April 17, 2 | 2012-04-17 |
Method And System For Managing A Contact Center Configuration
App 20120082303 - D'Arcy; Paul ; et al. | 2012-04-05 |
Configuring preferred user zone lists for private access points for wireless networking
Grant 8,078,165 - Mate , et al. December 13, 2 | 2011-12-13 |
Data messaging during telephony calls
Grant 7,912,207 - McCormack , et al. March 22, 2 | 2011-03-22 |
Contact Center Interfaces
App 20110010382 - D'Arcy; Paul ; et al. | 2011-01-13 |
Routing Of Web-based Contacts
App 20090210524 - McCormack; Tony ; et al. | 2009-08-20 |
Managing a communications system by offering participants the opportunity to respond to requests submitted by other participants
Grant 7,570,606 - McCormack , et al. August 4, 2 | 2009-08-04 |
Configuring preferred user zone lists for private access points for wireless networking
App 20080076398 - Mate; Amit ; et al. | 2008-03-27 |
Controlling reverse link interference in private access points for wireless networking
App 20080062925 - Mate; Amit ; et al. | 2008-03-13 |
Dynamic interactions in a communications system
App 20070140467 - McCormack; Tony ; et al. | 2007-06-21 |
Data messaging during telephony calls
App 20070140442 - McCormack; Tony ; et al. | 2007-06-21 |
Generation and processing of statistical information
Grant 6,917,898 - Kirubalaratnam , et al. July 12, 2 | 2005-07-12 |
Method for public conversation indication in a telephony exchange
Grant 6,795,544 - D'Arcy , et al. September 21, 2 | 2004-09-21 |
Routing of web-based contacts
App 20040120316 - McCormack, Tony ; et al. | 2004-06-24 |
Method for controlling a telephone call between two items of terminating equipment
Grant 6,687,359 - D'Arcy , et al. February 3, 2 | 2004-02-03 |
Apparatus for providing an ISDN to analog interface
Grant 5,305,377 - D'Arcy , et al. April 19, 1 | 1994-04-19 |
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