Bushey; Robert R.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Bushey; Robert R..The latest application filed is for "system and method for processing speech".

Company Profile

2.108.119

Bushey; Robert R. - Cedar Park TX
Bushey; Robert R. - Round Rock TX
Bushey; Robert R. - N/A
Bushey; Robert R. - US
- Cedar Park TX US
Bushey; Robert R - Cedar Park TX
Bushey; Robert R. - Austin TX

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
System and method for targeted tuning of a speech recognition system Grant 9,368,111 - Bushey , et al. June 14, 2	2016-06-14
System and method for processing speech Grant 9,350,862 - Bushey , et al. May 24, 2	2016-05-24
Method for designing an automated speech recognition (ASR) interface for a customer call center Grant 9,197,752 - Bushey , et al. November 24, 2	2015-11-24
System and Method for Processing Speech App 20150319304 - Bushey; Robert R. ; et al.	2015-11-05
System and method for processing speech Grant 9,112,972 - Bushey , et al. August 18, 2	2015-08-18
System and method for speech-enabled call routing Grant 9,088,652 - Bushey , et al. July 21, 2	2015-07-21
Method, system and software for implementing an automated call routing application in a speech enabled call center environment Grant 8,976,942 - Bushey , et al. March 10, 2	2015-03-10
System and method of determining call treatment of repeat calls Grant 8,879,714 - Bushey , et al. November 4, 2	2014-11-04
Method For Designing An Automated Speech Recognition (asr) Interface For A Customer Call Center App 20140314228 - Bushey; Robert R. ; et al.	2014-10-23
System And Method For Speech-enabled Call Routing App 20140314227 - Bushey; Robert R. ; et al.	2014-10-23
System and method for speech-enabled call routing Grant 8,824,659 - Bushey , et al. September 2, 2	2014-09-02
System And Method For Automated Customer Feedback App 20140219429 - Pasquale; Theodore B. ; et al.	2014-08-07
Method for designing an automated speech recognition (ASR) interface for a customer call center Grant 8,761,381 - Bushey , et al. June 24, 2	2014-06-24
System and method for targeted tuning of a speech recognition system Grant 8,751,232 - Bushey , et al. June 10, 2	2014-06-10
System, method and software for a speech-enabled call routing application using an action-object matrix Grant 8,737,576 - Bushey , et al. May 27, 2	2014-05-27
System and method of automated order status retrieval Grant 8,731,165 - Bushey May 20, 2	2014-05-20
System and method for automated customer feedback Grant 8,650,130 - Pasquale , et al. February 11, 2	2014-02-11
Call routing system and method of using the same Grant 08619966 -	2013-12-31
Call routing system and method of using the same Grant 8,619,966 - Bushey , et al. December 31, 2	2013-12-31
System, Method And Software For A Speech-enabled Call Routing Application Using An Action-object Matrix App 20130294589 - Bushey; Robert R. ; et al.	2013-11-07
System and Method for Speech-Enabled Call Routing App 20130294596 - Bushey; Robert R. ; et al.	2013-11-07
System and method for providing customer activities while in queue Grant 8,571,203 - Knott , et al. October 29, 2	2013-10-29
System and Method of Automated Order Status Retrieval App 20130230162 - Bushey; Robert R.	2013-09-05
System and method to access content from a speech-enabled automated system Grant 8,526,577 - Idler , et al. September 3, 2	2013-09-03
System and method for managing recognition errors in a multiple dialog state environment Grant 8,527,277 - Bushey , et al. September 3, 2	2013-09-03
System and method for speech-enabled call routing Grant 8,503,662 - Bushey , et al. August 6, 2	2013-08-06
System and method of automated order status retrieval Grant 8,503,641 - Bushey August 6, 2	2013-08-06
System, method and software for a speech-enabled call routing application using an action-object matrix Grant 8,498,384 - Bushey , et al. July 30, 2	2013-07-30
System and Method for Targeted Tuning of a Speech Recognition System App 20130151253 - Bushey; Robert R. ; et al.	2013-06-13
Method, System and Software for Implementing an Automated Call Routing Application in a Speech Enabled Call Center Environment App 20130094634 - Bushey; Robert R. ; et al.	2013-04-18
Method For Designing An Automated Speech Recognition (asr) Interface For A Customer Call Center App 20130077770 - Bushey; Robert R. ; et al.	2013-03-28
System and method for targeted tuning of a speech recognition system Grant 8,401,851 - Bushey , et al. March 19, 2	2013-03-19
System and Method for Processing Speech App 20130058466 - Bushey; Robert R. ; et al.	2013-03-07
System, Method And Software For A Speech-enabled Call Routing Application Using An Action-object Matrix App 20130028406 - Bushey; Robert R. ; et al.	2013-01-31
System and Method of Determining Call Treatment of Repeat Calls App 20130010947 - Bushey; Robert R. ; et al.	2013-01-10
Call Routing System and Method of Using the Same App 20120321067 - Bushey; Robert R. ; et al.	2012-12-20
Method, system and software for implementing an automated call routing application in a speech enabled call center environment Grant 8,325,884 - Bushey , et al. December 4, 2	2012-12-04
Method for designing an automated speech recognition (ASR) interface for a customer call center Grant 8,315,360 - Bushey , et al. November 20, 2	2012-11-20
System and method for processing speech Grant 8,306,192 - Bushey , et al. November 6, 2	2012-11-06
System and Method for Providing Customer Activities While in Queue App 20120269339 - Knott; Benjamin A. ; et al.	2012-10-25
System and method of determining call treatment of repeat calls Grant 8,295,469 - Bushey , et al. October 23, 2	2012-10-23
System, method and software for a speech-enabled call routing application using an action-object matrix Grant 8,280,013 - Bushey , et al. October 2, 2	2012-10-02
Call routing system and method of using the same Grant 8,280,030 - Bushey , et al. October 2, 2	2012-10-02
System and method for providing customer activities while in queue Grant 8,229,102 - Knott , et al. July 24, 2	2012-07-24
System, method and software for transitioning between speech-enabled applications using action-object matrices Grant 8,218,754 - Pasquale , et al. July 10, 2	2012-07-10
System and method for automated performance monitoring for a call servicing system Grant 8,175,253 - Knott , et al. May 8, 2	2012-05-08
Developing interactive call center agent personas Grant 8,170,196 - Knott , et al. May 1, 2	2012-05-01
Method and system for mapping caller information to call center agent transactions Grant 8,165,281 - Joseph , et al. April 24, 2	2012-04-24
Method and system for automating the creation of customer-centric interfaces Grant 8,131,524 - Bushey , et al. March 6, 2	2012-03-06
System and method for on hold caller-controlled activities and entertainment Grant 8,130,936 - Kortum , et al. March 6, 2	2012-03-06
System and method for analysis and adjustment of speech-enabled systems Grant 8,117,030 - Bushey , et al. February 14, 2	2012-02-14
Evaluating prompt alternatives for speech-enabled applications Grant 8,112,282 - Knott , et al. February 7, 2	2012-02-07
Method for integrating user models to interface design Grant 8,103,961 - Bushey , et al. January 24, 2	2012-01-24
Sequential presentation of long instructions in an interactive voice response system Grant 8,036,348 - Kortum , et al. October 11, 2	2011-10-11
Call routing system and method of using the same Grant 8,005,204 - Bushey , et al. August 23, 2	2011-08-23
System and method for automating handling of slamming and cramming complaints Grant 7,983,412 - Joseph , et al. July 19, 2	2011-07-19
System and method for independently recognizing and selecting actions and objects in a speech recognition system Grant 7,966,176 - Bushey , et al. June 21, 2	2011-06-21
System And Method For Automated Customer Feedback App 20110106586 - Pasquale; Theodore B. ; et al.	2011-05-05
Announcement system and method of use Grant 7,936,861 - Knott , et al. May 3, 2	2011-05-03
Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog Grant 7,912,201 - Martin , et al. March 22, 2	2011-03-22
Customer-centric interface and method of designing an interface Grant 7,907,719 - Bushey , et al. March 15, 2	2011-03-15
Method For Integrating User Models To Interface Design App 20110022963 - BUSHEY; Robert R. ; et al.	2011-01-27
System and method for automated customer feedback Grant 7,877,265 - Pasquale , et al. January 25, 2	2011-01-25
DSL video service with storage Grant 7,870,593 - Stuckman , et al. January 11, 2	2011-01-11
System and method for routing calls Grant 7,864,942 - Knott , et al. January 4, 2	2011-01-04
Method for integrating user models to interface design Grant 7,836,405 - Bushey , et al. November 16, 2	2010-11-16
System and Method for Speech-Enabled Call Routing App 20100232595 - Bushey; Robert R. ; et al.	2010-09-16
System and Method for Processing Speech App 20100185443 - Bushey; Robert R. ; et al.	2010-07-22
Intelligently routing customer communications Grant 7,751,552 - Bushey , et al. July 6, 2	2010-07-06
System and method for speech-enabled call routing Grant 7,751,551 - Bushey , et al. July 6, 2	2010-07-06
System and method for utilizing confidence levels in automated call routing Grant 7,724,889 - Bushey , et al. May 25, 2	2010-05-25
System and method for processing speech Grant 7,720,203 - Bushey , et al. May 18, 2	2010-05-18
Call Routing System And Method Of Using The Same App 20100091978 - Bushey; Robert R. ; et al.	2010-04-15
System And Method For Facilitating Call Routing Using Speech Recognition App 20100088101 - Knott; Benjamin A. ; et al.	2010-04-08
System, Method And Software For Transitioning Between Speech-enabled Applications Using Action-object Matrices App 20100061544 - Pasquale; Theodore B. ; et al.	2010-03-11
Method, System and Software for Implementing an Automated Call Routing Application in a Speech Enabled Call Center Environment App 20100063800 - Bushey; Robert R. ; et al.	2010-03-11
System and Method of Determining Call Treatment of Repeat Calls App 20100054449 - Bushey; Robert R. ; et al.	2010-03-04
System and Method for Independently Recognizing and Selecting Actions and Objects in a Speech Recognition System App 20100040207 - Bushey; Robert R. ; et al.	2010-02-18
Call routing system and method of using the same Grant 7,657,020 - Bushey , et al. February 2, 2	2010-02-02
System and method for facilitating call routing using speech recognition Grant 7,653,549 - Knott , et al. January 26, 2	2010-01-26
System and method of determining call treatment of repeat calls Grant 7,636,432 - Bushey , et al. December 22, 2	2009-12-22
System and method for independently recognizing and selecting actions and objects in a speech recognition system Grant 7,627,096 - Bushey , et al. December 1, 2	2009-12-01
Method, system and software for implementing an automated call routing application in a speech enabled call center environment Grant 7,623,632 - Bushey , et al. November 24, 2	2009-11-24
System and Method for Targeted Tuning of a Speech Recognition System App 20090287484 - Bushey; Robert R. ; et al.	2009-11-19
System, method and software for transitioning between speech-enabled applications using action-object matrices Grant 7,620,159 - Pasquale , et al. November 17, 2	2009-11-17
System and method for targeted tuning module of a speech recognition system Grant 7,580,837 - Bushey , et al. August 25, 2	2009-08-25
Method For Integrating User Models To Interface Design App 20090177983 - Bushey; Robert R. ; et al.	2009-07-09
System and method for the automated analysis of performance data Grant 7,551,723 - Mills , et al. June 23, 2	2009-06-23
Developing Interactive Call Center Agent Personas App 20090150225 - Knott; Benjamin A. ; et al.	2009-06-11
Method for integrating user models to interface design Grant 7,526,731 - Bushey , et al. April 28, 2	2009-04-28
Method, software and system for developing interactive call center agent personas Grant 7,512,545 - Knott , et al. March 31, 2	2009-03-31
Method For Designing An Automated Speech Recognition (asr) Interface For A Customer Call Center App 20090074158 - Bushey; Robert R. ; et al.	2009-03-19
System And Method Of Utilizing A Hybrid Semantic Model For Speech Recognition App 20090067590 - Bushey; Robert R. ; et al.	2009-03-12
Sequential Presentation Of Long Instructions In An Interactive Voice Response System App 20090034697 - KORTUM; Philip Ted ; et al.	2009-02-05
Method And System For Automating The Creation Of Customer-centric Interfaces App 20080313571 - BUSHEY; Robert R. ; et al.	2008-12-18
Method for designing an automated speech recognition (ASR) interface for a customer call center Grant 7,460,650 - Bushey , et al. December 2, 2	2008-12-02
Sequential presentation of long instructions in an interactive voice response system Grant 7,453,994 - Kortum , et al. November 18, 2	2008-11-18
System and method of utilizing a hybrid semantic model for speech recognition Grant 7,450,698 - Bushey , et al. November 11, 2	2008-11-11
System and Method for Providing Customer Activities While in Queue App 20080273687 - Knott; Benjamin A. ; et al.	2008-11-06
System, Method And Software For A Speech-enabled Call Routing Application Using An Action-object Matrix App 20080267365 - Bushey; Robert R. ; et al.	2008-10-30
Method for evaluating customer call center system designs Grant 7,418,093 - Knott , et al. August 26, 2	2008-08-26
System and method for providing caller activities while in queue Grant 7,418,095 - Knott , et al. August 26, 2	2008-08-26
System, method and software for a speech-enabled call routing application using an action-object matrix Grant 7,415,101 - Bushey , et al. August 19, 2	2008-08-19
Call Routing from First to Second Dialog of Interactive Voice Response System App 20080123838 - Joseph; Kurt M. ; et al.	2008-05-29
Method and system for automating the creation of customer-centric interfaces Grant 7,379,537 - Bushey , et al. May 27, 2	2008-05-27
Sequential Presentation Of Long Instructions In An Interactive Voice Response System App 20080089491 - KORTUM; Philip Ted ; et al.	2008-04-17
Call routing from first to second dialog of interactive voice response system Grant 7,349,534 - Joseph , et al. March 25, 2	2008-03-25
System And Method For Facilitating Call Routing Using Speech Recognition App 20080040118 - Knott; Benjamin A. ; et al.	2008-02-14
System and method for routing calls App 20080008308 - Knott; Benjamin Anthony ; et al.	2008-01-10
System And Method For Automating Customer Slamming And Cramming Complaints App 20080002821 - Joseph; Kurt M. ; et al.	2008-01-03
Sequential presentation of long instructions in an interactive voice response system Grant 7,305,070 - Kortum , et al. December 4, 2	2007-12-04
System and method for processing speech App 20070244697 - Bushey; Robert R. ; et al.	2007-10-18
System and method for processing complaints Grant 7,272,222 - Joseph , et al. September 18, 2	2007-09-18
System and method for selection of a voice user interface dialogue Grant 7,249,321 - Bushey , et al. July 24, 2	2007-07-24
System and method for speech recognition-enabled automatic call routing Grant 7,242,751 - Bushey , et al. July 10, 2	2007-07-10
Directory Assistance Dialog With Configuration Switches To Switch From Automated Speech Recognition To Operator-assisted Dialog App 20070121883 - Martin; John M. ; et al.	2007-05-31
Call Routing From First To Second Dialog Of Interactive Voice Response System App 20070121895 - Joseph; Kurt M. ; et al.	2007-05-31
Method For Evaluating Customer Call Center System Designs App 20070121892 - KNOTT; BENJAMIN A. ; et al.	2007-05-31
Customer-centric interface and method of designing an interface App 20070121837 - Bushey; Robert R. ; et al.	2007-05-31
Method to identify and categorize customer's goals and behaviors within a customer service center environment Grant 7,224,790 - Bushey , et al. May 29, 2	2007-05-29
Efficiently routing customer inquiries created with a self-service application App 20070067197 - Bushey; Robert R.	2007-03-22
System and method to access content from a speech-enabled automated system App 20070047718 - Idler; Julie A. ; et al.	2007-03-01
Telephone call center with method for providing customer with wait time updates Grant 7,174,011 - Kortum , et al. February 6, 2	2007-02-06
System and method for automated performance monitoring for a call servicing system App 20070025528 - Knott; Benjamin Anthony ; et al.	2007-02-01
System And Method For Analysis And Adjustment Of Speech-enabled Systems App 20070027694 - Bushey; Robert R. ; et al.	2007-02-01
System and method of automated order status retrieval App 20070025542 - Bushey; Robert R.	2007-02-01
Method for evaluating customer call center system designs Grant 7,170,992 - Knott , et al. January 30, 2	2007-01-30
Call routing system and method of using the same App 20070019800 - Bushey; Robert R. ; et al.	2007-01-25
Call routing system and method of using the same App 20060291642 - Bushey; Robert R. ; et al.	2006-12-28
Interface and method of designing an interface Grant 7,139,369 - Martin , et al. November 21, 2	2006-11-21
System and method of determining call treatment of repeat calls App 20060256932 - Bushey; Robert R. ; et al.	2006-11-16
Dynamic and adaptable system and method for selecting a user interface dialogue model App 20060259865 - Knott; Benjamin A. ; et al.	2006-11-16
Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog Grant 7,136,476 - Martin , et al. November 14, 2	2006-11-14
Method and system for automating the analysis of word frequencies Grant 7,131,117 - Mills , et al. October 31, 2	2006-10-31
Call routing from manual to automated dialog of interactive voice response system Grant 7,120,244 - Joseph , et al. October 10, 2	2006-10-10
Method for integrating user models to interface design App 20060224981 - Bushey; Robert R. ; et al.	2006-10-05
System and method for analysis and adjustment of speech-enabled systems Grant 7,110,949 - Bushey , et al. September 19, 2	2006-09-19
System and method for on hold caller-controlled activities and entertainment App 20060198505 - Kortum; Philip Ted ; et al.	2006-09-07
System and method for caller-controlled music on-hold App 20060188087 - Kortum; Philip T. ; et al.	2006-08-24
Method for integrating user models to interface design Grant 7,086,007 - Bushey , et al. August 1, 2	2006-08-01
System and method for independently recognizing and selecting actions and objects in a speech recognition system App 20060161431 - Bushey; Robert R. ; et al.	2006-07-20
System and method of utilizing a hybrid semantic model for speech recognition App 20060159240 - Bushey; Robert R. ; et al.	2006-07-20
Dynamic and adaptable system and method for selecting a user interface dialogue model Grant 7,080,323 - Knott , et al. July 18, 2	2006-07-18
System and method for speech-enabled call routing App 20060153345 - Bushey; Robert R. ; et al.	2006-07-13
Method of designing a telecommunications call center interface Grant 7,076,049 - Bushey , et al. July 11, 2	2006-07-11
System and method for facilitating call routing using speech recognition App 20060143015 - Knott; Benjamin A. ; et al.	2006-06-29
System and method for speech recognition-enabled automatic call routing App 20060133587 - Bushey; Robert R. ; et al.	2006-06-22
Telephone call processing in an interactive voice response call management system Grant 7,065,201 - Bushey , et al. June 20, 2	2006-06-20
System and method for routing calls App 20060126811 - Bushey; Robert R. ; et al.	2006-06-15
System and method for utilizing confidence levels in automated call routing App 20060115070 - Bushey; Robert R. ; et al.	2006-06-01
Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog Grant 7,050,560 - Martin , et al. May 23, 2	2006-05-23
Intelligently routing customer communications App 20060098803 - Bushey; Robert R. ; et al.	2006-05-11
System and method for optimizing prompts for speech-enabled applications Grant 7,043,435 - Knott , et al. May 9, 2	2006-05-09
Intelligently routing customer communications Grant 7,027,586 - Bushey , et al. April 11, 2	2006-04-11
System And Method For Optimizing Prompts For Speech-enabled Applications App 20060069569 - Knott; Benjamin A. ; et al.	2006-03-30
System and method for analysis and adjustment of speech-enabled systems App 20060056602 - Bushey; Robert R. ; et al.	2006-03-16
System and method for adapting the level of instructional detail provided through a user interface App 20060050865 - Kortum; Philip T. ; et al.	2006-03-09
Method, system and software for implementing an automated call routing application in a speech enabled call center environment App 20060045241 - Bushey; Robert R. ; et al.	2006-03-02
System and method for targeted tuning module of a speech recognition system App 20060036437 - Bushey; Robert R. ; et al.	2006-02-16
Method for identifying and prioritizing customer care automation App 20060026049 - Joseph; Kurt M. ; et al.	2006-02-02
Method and system for mapping caller information to call center agent transactions App 20060023863 - Joseph; Kurt M. ; et al.	2006-02-02
Announcement system and method of use App 20060018443 - Knott; Benjamin Anthony ; et al.	2006-01-26
Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog App 20060008071 - Martin; John M. ; et al.	2006-01-12
Method for designing an automated speech recognition (ASR) interface for a customer call center App 20050261902 - Bushey, Robert R. ; et al.	2005-11-24
System, method and software for transitioning between speech-enabled applications using action-object matrices App 20050254632 - Pasquale, Theodore B. ; et al.	2005-11-17
System, method and software for enabling task utterance recognition in speech enabled systems App 20050246177 - Long, Randall ; et al.	2005-11-03
User interface for "how to use" application of automated self service call center App 20050238145 - Knott, Benjamin A. ; et al.	2005-10-27
System, method and software for delivering targeted content to queued users App 20050195961 - Pasquale, Theodore B. ; et al.	2005-09-08
System and method for managing recognition errors in a multiple dialog state environment App 20050183032 - Bushey, Robert R. ; et al.	2005-08-18
Method, software and system for developing interactive call center agent personas App 20050169453 - Knott, Benjamin A. ; et al.	2005-08-04
Intelligently routing customer communications App 20050135595 - Bushey, Robert R. ; et al.	2005-06-23
Natural language web site interface App 20050131892 - Knott, Benjamin A. ; et al.	2005-06-16
System, method and software for a speech-enabled call routing application using an action-object matrix App 20050132262 - Bushey, Robert R. ; et al.	2005-06-16
System and method for automated customized content delivery for web sites App 20050080667 - Knott, Benjamin A. ; et al.	2005-04-14
System and method for the automated analysis of performance data App 20050078805 - Mills, Scott H. ; et al.	2005-04-14
System, method & software for a user responsive call center customer service delivery solution App 20050075894 - Bushey, Robert R. ; et al.	2005-04-07
System and method for processing complaints App 20050058264 - Joseph, Kurt M. ; et al.	2005-03-17
System and method for the automated collection of data for grammar creation App 20050055216 - Bushey, Robert R. ; et al.	2005-03-10
Method for evaluating customer call center system designs App 20050047578 - Knott, Benjamin A. ; et al.	2005-03-03
Call routing from manual to automated dialog of interactive voice response system App 20050041796 - Joseph, Kurt M. ; et al.	2005-02-24
System and method for automating customer slamming and cramming complaints Grant 6,853,722 - Joseph , et al. February 8, 2	2005-02-08
Method for categorizing, describing and modeling types of system users Grant 6,853,966 - Bushey , et al. February 8, 2	2005-02-08
Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog App 20050027535 - Martin, John M. ; et al.	2005-02-03
Method for evaluating customer call center system designs Grant 6,847,711 - Knott , et al. January 25, 2	2005-01-25
Method for categorizing, describing and modeling types of system users App 20050015744 - Bushey, Robert R. ; et al.	2005-01-20
Telephone call center with method for providing customer with wait time updates App 20050008141 - Kortum, Philip T. ; et al.	2005-01-13
System and method for the automated analysis of performance data Grant 6,842,504 - Mills , et al. January 11, 2	2005-01-11
Interface and method of designing an interface App 20040240635 - Bushey, Robert R. ; et al.	2004-12-02
System and method for automated customer feedback App 20040230438 - Pasquale, Theodore B. ; et al.	2004-11-18
Call routing from manual to automated dialog of interactive voice response system Grant 6,807,274 - Joseph , et al. October 19, 2	2004-10-19
Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog Grant 6,792,096 - Martin , et al. September 14, 2	2004-09-14
System and method for providing customer activities while in queue App 20040174980 - Knott, Benjamin A. ; et al.	2004-09-09
Adaptive voice recognition menu method and system App 20040161078 - Knott, Benjamin A. ; et al.	2004-08-19
Method for evaluating customer call center system designs App 20040161096 - Knott, Benjamin A. ; et al.	2004-08-19
Interface and method of designing an interface Grant 6,778,643 - Bushey , et al. August 17, 2	2004-08-17
DSL video service with automatic program selector App 20040111750 - Stuckman, Bruce E. ; et al.	2004-06-10
DSL video service with storage App 20040111756 - Stuckman, Bruce E. ; et al.	2004-06-10
System and method for delivering media content App 20040111754 - Bushey, Robert R. ; et al.	2004-06-10
System and method for search, selection and delivery of media content App 20040111748 - Bushey, Robert R. ; et al.	2004-06-10
System and method for integrating a personal adaptive agent App 20040073569 - Knott, Benjamin A. ; et al.	2004-04-15
System and method for selection of a voice user interface dialogue App 20040066401 - Bushey, Robert R. ; et al.	2004-04-08
Dynamic and adaptable system and method for selecting a user interface dialogue model App 20040066416 - Knott, Benjamin A. ; et al.	2004-04-08
Method and system for automating the analysis of word frequencies App 20040044950 - Mills, Scott H. ; et al.	2004-03-04
Adaptive voice recognition menu method and system Grant 6,697,460 - Knott , et al. February 24, 2	2004-02-24
System and method for the automated analysis of performance data App 20040032935 - Mills, Scott H. ; et al.	2004-02-19
Method and system for automated categorization of statements App 20040006473 - Mills, Scott H. ; et al.	2004-01-08
Call routing from manual to automated dialog of interactive voice response system App 20040005047 - Joseph, Kurt M. ; et al.	2004-01-08
Direct collection of customer intentions for designing customer service center interface App 20030204435 - McQuilkin, Meredith L. ; et al.	2003-10-30
Adaptive voice recognition menu method and system App 20030202640 - Knott, Benjamin A. ; et al.	2003-10-30
System and method for automating customer slamming and cramming complaints App 20030202643 - Joseph, Kurt M. ; et al.	2003-10-30
Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog App 20030194063 - Martin, John M. ; et al.	2003-10-16
Interface and method of designing an interface App 20030156133 - Martin, John M. ; et al.	2003-08-21
Sequential presentation of long instructions in an interactive voice response system App 20030143981 - Kortum, Philip Ted ; et al.	2003-07-31
Telephone call processing in an interactive voice response call management system App 20030026409 - Bushey, Robert R. ; et al.	2003-02-06
Method and system for automating the creation of customer-centric interfaces App 20020196277 - Bushey, Robert R. ; et al.	2002-12-26
Method for categorizing, describing and modeling types of system users App 20020133394 - Bushey, Robert R. ; et al.	2002-09-19
Method for categorizing, describing and modeling types of system users Grant 6,405,159 - Bushey , et al. June 11, 2	2002-06-11
System and methods for intelligent routing of customer requests using customer and agent models Grant 6,389,400 - Bushey , et al. May 14, 2	2002-05-14
A Method For Categorizing, Describing And Modeling Types Of System Users App 20010011211 - BUSHEY, ROBERT R. ; et al.	2001-08-02