Patent | Date |
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Systems and methods for managing payments using a communication device Grant 11,182,767 - Mateer , et al. November 23, 2 | 2021-11-23 |
Method and apparatus of processing caller responses Grant 10,827,068 - Boutcher , et al. November 3, 2 | 2020-11-03 |
Context aware transactions performed on integrated service platforms Grant 10,827,000 - Mateer , et al. November 3, 2 | 2020-11-03 |
Method and system of providing appointment notification service to mobile devices Grant 10,706,392 - Boutcher , et al. | 2020-07-07 |
Electronic card delivery and communication channel integration Grant 10,645,215 - Stec , et al. | 2020-05-05 |
Mobile care with a virtual queue Grant 10,623,570 - Mateer , et al. | 2020-04-14 |
Method and apparatus of providing live support service in a notification system Grant 10,616,166 - Cordell , et al. | 2020-04-07 |
Context aware transactions Grant 10,601,927 - Mateer , et al. | 2020-03-24 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service Grant 10,601,743 - Caldwell , et al. | 2020-03-24 |
Remote monitoring of activity triggered sensors and a customized updating application Grant 10,594,799 - Frost , et al. | 2020-03-17 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service Grant 10,552,845 - Caldwell , et al. Fe | 2020-02-04 |
Identifying recorded call data segments of interest Grant 10,511,713 - Boutcher , et al. Dec | 2019-12-17 |
User input driven short message service (SMS) applications Grant 10,455,091 - Stec , et al. Oc | 2019-10-22 |
Short message service (SMS) response and interpretation application Grant 10,389,880 - Boutcher , et al. A | 2019-08-20 |
Apparatus, method, and computer program for optimizing communication Grant 10,367,941 - Boutcher , et al. July 30, 2 | 2019-07-30 |
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages Grant 10,367,937 - Caldwell , et al. July 30, 2 | 2019-07-30 |
Remote monitoring of activity triggered sensors and a customized updating application Grant 10,320,914 - Frost , et al. | 2019-06-11 |
Method and apparatus of processing caller responses Grant 10,306,062 - Boutcher , et al. | 2019-05-28 |
Method and system of providing enhanced appointment notification service to mobile devices Grant 10,229,393 - Boutcher , et al. | 2019-03-12 |
Method and apparatus of providing live support service in a notification system Grant 10,200,334 - Cordell , et al. Fe | 2019-02-05 |
Context aware transactions performed on integrated service platforms Grant 10,116,751 - Mateer , et al. October 30, 2 | 2018-10-30 |
Apparatus, method, and computer program for optimizing communication Grant 10,091,359 - Boutcher , et al. October 2, 2 | 2018-10-02 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service Grant 10,069,770 - Caldwell , et al. September 4, 2 | 2018-09-04 |
Electronic card delivery and communication channel integration Grant 10,051,118 - Stec , et al. August 14, 2 | 2018-08-14 |
Context aware transactions Grant 10,033,815 - Mateer , et al. July 24, 2 | 2018-07-24 |
Method and system of providing enhanced appointment notification service to mobile devices Grant 9,996,823 - Boutcher , et al. June 12, 2 | 2018-06-12 |
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages Grant 9,998,594 - Caldwell , et al. June 12, 2 | 2018-06-12 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service Grant 9,990,638 - Caldwell , et al. June 5, 2 | 2018-06-05 |
Method and apparatus of processing caller responses Grant 9,973,629 - Boutcher , et al. May 15, 2 | 2018-05-15 |
Method and apparatus of providing data service mobility Grant 9,949,099 - Mateer , et al. April 17, 2 | 2018-04-17 |
Mobile care with a virtual queue Grant 9,924,039 - Mateer , et al. March 20, 2 | 2018-03-20 |
User input driven short message service (SMS) applications Grant 9,871,919 - Stec , et al. January 16, 2 | 2018-01-16 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service Grant 9,813,363 - Caldwell , et al. November 7, 2 | 2017-11-07 |
Context aware transactions performed on integrated service platforms Grant 9,800,668 - Mateer , et al. October 24, 2 | 2017-10-24 |
Identifying recorded call data segments of interest Grant 9,749,465 - Cordell , et al. August 29, 2 | 2017-08-29 |
Contact center call routing by agent attribute Grant 9,699,313 - Cordell , et al. July 4, 2 | 2017-07-04 |
Identifying recorded call data segments of interest Grant 9,680,991 - Boutcher , et al. June 13, 2 | 2017-06-13 |
Electronic card delivery and communication channel integration Grant 9,654,627 - Stec , et al. May 16, 2 | 2017-05-16 |
Mobile care with a virtual queue Grant 9,652,727 - Mateer , et al. May 16, 2 | 2017-05-16 |
Method And Computer Readable Medium For Geographic Agent Routing App 20170126893 - Boutcher; James K. ;   et al. | 2017-05-04 |
Consumer care system Grant 9,635,179 - Mateer , et al. April 25, 2 | 2017-04-25 |
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages Grant 9,621,720 - Caldwell , et al. April 11, 2 | 2017-04-11 |
Method and apparatus of processing caller responses Grant 9,584,660 - Boutcher , et al. February 28, 2 | 2017-02-28 |
Short message service (SMS) response and interpretation application Grant 9,584,990 - Boutcher , et al. February 28, 2 | 2017-02-28 |
System, method, and computer readable medium for routing an agent to a preferred communications platform Grant 9,584,664 - Cordell , et al. February 28, 2 | 2017-02-28 |
Method and apparatus of providing live support service in a notification system Grant 9,577,973 - Cordell , et al. February 21, 2 | 2017-02-21 |
Identifying recorded call data segments of interest Grant 9,571,620 - Cordell , et al. February 14, 2 | 2017-02-14 |
Method and computer readable medium for geographic agent routing Grant 9,553,989 - Boutcher , et al. January 24, 2 | 2017-01-24 |
User input driven short message service (SMS) applications Grant 9,553,991 - Stec , et al. January 24, 2 | 2017-01-24 |
Method and apparatus of providing a mobile phone notification service Grant 9,549,392 - Hanson , et al. January 17, 2 | 2017-01-17 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service Grant 9,549,300 - Caldwell , et al. January 17, 2 | 2017-01-17 |
System and method for real-time geographical call display of automatic call distributor calls Grant 9,544,435 - Boutcher , et al. January 10, 2 | 2017-01-10 |
Context aware transactions performed on integrated service platforms Grant 9,537,959 - Mateer , et al. January 3, 2 | 2017-01-03 |
Identifying recorded call data segments of interest Grant 9,537,993 - Scheet , et al. January 3, 2 | 2017-01-03 |
Method and apparatus of providing data service mobility Grant 9,473,623 - Mateer , et al. October 18, 2 | 2016-10-18 |
Remote monitoring of activity triggered sensors and a customized updating application Grant 9,412,255 - Frost , et al. August 9, 2 | 2016-08-09 |
Identifying recorded call data segments of interest Grant 9,413,881 - Boutcher , et al. August 9, 2 | 2016-08-09 |
Identifying recorded call data segments of interest Grant 9,386,137 - Scheet , et al. July 5, 2 | 2016-07-05 |
Identifying recorded call data segments of interest Grant 9,313,330 - Cordell , et al. April 12, 2 | 2016-04-12 |
Method and apparatus of providing a mobile phone notification service Grant 9,307,076 - Hanson , et al. April 5, 2 | 2016-04-05 |
Intercepting and processing received short message service (SMS) messages to provide an automated response Grant 9,294,890 - Boutcher , et al. March 22, 2 | 2016-03-22 |
Context aware transactions performed on integrated service platforms Grant 9,282,126 - Mateer , et al. March 8, 2 | 2016-03-08 |
Short messaging service, apparatus, method, and computer program Grant 9,264,549 - Gass , et al. February 16, 2 | 2016-02-16 |
Method and apparatus of providing live support service in a notification system Grant 9,256,879 - Cordell , et al. February 9, 2 | 2016-02-09 |
User input drivent short message service (SMS) applications Grant 9,247,066 - Stec , et al. January 26, 2 | 2016-01-26 |
Method and apparatus of processing caller responses Grant 9,232,059 - Boutcher , et al. January 5, 2 | 2016-01-05 |
Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service Grant 9,232,373 - Caldwell , et al. January 5, 2 | 2016-01-05 |
System and method for real-time geographical call display of automatic call distributor calls Grant 9,203,963 - Boutcher , et al. December 1, 2 | 2015-12-01 |
Providing data messaging support by intercepting and redirecting received short message service (SMS) messages Grant 9,143,907 - Caldwell , et al. September 22, 2 | 2015-09-22 |
Identifying recorded call data segments of interest Grant 9,106,731 - Boutcher , et al. August 11, 2 | 2015-08-11 |
Method and apparatus of providing data service mobility Grant 9,065,904 - Mateer , et al. June 23, 2 | 2015-06-23 |
Method and system of providing enhanced appointment notification service to mobile devices Grant 9,003,328 - Boutcher , et al. April 7, 2 | 2015-04-07 |
System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call Grant 8,995,645 - Cordell , et al. March 31, 2 | 2015-03-31 |
Method and apparatus of processing caller responses Grant 8,983,038 - Boutcher , et al. March 17, 2 | 2015-03-17 |
Identifying recorded call data segments of interest Grant 8,964,946 - Scheet , et al. February 24, 2 | 2015-02-24 |
Method and apparatus of providing a mobile phone notification service Grant 8,965,347 - Hanson , et al. February 24, 2 | 2015-02-24 |
System and method for real-time geographical call display of automatic call distributor calls Grant 8,934,616 - Boutcher , et al. January 13, 2 | 2015-01-13 |
System, method, and computer readable medium for routing an agent to a preferred communications platform Grant 8,929,534 - Cordell , et al. January 6, 2 | 2015-01-06 |
Context aware transactions performed on integrated service platforms Grant 8,914,850 - Mateer , et al. December 16, 2 | 2014-12-16 |
Short message service (SMS) response and interpretation application Grant 8,817,968 - Boutcher , et al. August 26, 2 | 2014-08-26 |
System for geographic agent routing Grant 8,731,179 - Boutcher , et al. May 20, 2 | 2014-05-20 |
Method and system of providing enhanced appointment notification service to mobile devices Grant 8,707,206 - Boutcher , et al. April 22, 2 | 2014-04-22 |
System, method, and computer readable medium for routing an agent to a preferred communications platform Grant 8,687,791 - Cordell , et al. April 1, 2 | 2014-04-01 |
Method and apparatus of providing live support service in a notification system Grant 8,667,072 - Cordell , et al. March 4, 2 | 2014-03-04 |
Method and apparatus of providing data service mobility Grant 8,655,327 - Mateer , et al. February 18, 2 | 2014-02-18 |
System and method for real-time geographical call display of automatic call distributor calls Grant 8,649,491 - Boutcher , et al. February 11, 2 | 2014-02-11 |
Consumer care system Grant 8,600,417 - Mateer , et al. December 3, 2 | 2013-12-03 |
Contact center call routing by agent attribute Grant 8,559,618 - Cordell , et al. October 15, 2 | 2013-10-15 |
System for geographic agent routing Grant 8,488,773 - Boutcher , et al. July 16, 2 | 2013-07-16 |
Method and computer readable medium for geographic agent routing Grant 8,472,609 - Boutcher , et al. June 25, 2 | 2013-06-25 |
System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call Grant 8,462,934 - Cordell , et al. June 11, 2 | 2013-06-11 |
System for geographic agent routing Grant 8,009,822 - Boutcher , et al. August 30, 2 | 2011-08-30 |
Method and computer readable medium for geographic agent routing Grant 7,961,866 - Boutcher , et al. June 14, 2 | 2011-06-14 |
System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call Grant 7,769,160 - Cordell , et al. August 3, 2 | 2010-08-03 |