Bonifazi; Carlo

Patent Applications and Registrations

Patent applications and USPTO patent grants for Bonifazi; Carlo.The latest application filed is for "automatic contact navigation system".

Company Profile

0.10.15

Bonifazi; Carlo - Woodridge IL
Bonifazi, Carlo - Woodbridge IL

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Method and apparatus for assigning priorities by applying dynamically-changeable business rules Grant 7,492,888 - Power , et al. February 17, 2	2009-02-17
Best practices learning for agents in a communication system Grant 7,460,659 - Shambaugh , et al. December 2, 2	2008-12-02
Contact identifier for message types Grant 7,460,651 - Mosquera , et al. December 2, 2	2008-12-02
Transaction outcome state mapping Grant 7,324,640 - Dezonno , et al. January 29, 2	2008-01-29
Adaptive transaction guidance Grant 7,197,132 - Dezonno , et al. March 27, 2	2007-03-27
Personality based matching of callers to agents in a communication system Grant 7,184,540 - Dezonno , et al. February 27, 2	2007-02-27
Third party coaching for agents in a communication system Grant 7,151,826 - Shambaugh , et al. December 19, 2	2006-12-19
Media translator for transaction processing system Grant 7,058,578 - Michelson , et al. June 6, 2	2006-06-06
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application Grant 6,931,119 - Michelson , et al. August 16, 2	2005-08-16
Customer touch-point scoring system Grant 6,868,153 - Dezonno , et al. March 15, 2	2005-03-15
Automatic contact navigation system App 20050047394 - Hodson, Jeff ; et al.	2005-03-03
System for optimizing business rule resources App 20040193468 - Mosquera, Dave ; et al.	2004-09-30
Contact identifier for message types App 20040114573 - Mosquera, Dave ; et al.	2004-06-17
Virtual reality enabled transaction processing system App 20040103038 - Power, Mark J. ; et al.	2004-05-27
Personality based routing App 20040101127 - Dezonno, Anthony J. ; et al.	2004-05-27
Best practices learning for agents in a communication system App 20040062381 - Shambaugh, Craig R. ; et al.	2004-04-01
Third party coaching for agents in a communication system App 20040062363 - Shambaugh, Craig R. ; et al.	2004-04-01
Method and apparatus for assigning priorities by applying dynamically-changeable business rules App 20040057570 - Power, Mark J. ; et al.	2004-03-25
Media translator for transaction processing system App 20040059580 - Michelson, Mark J. ; et al.	2004-03-25
Method and apparatus for inquiry resolution in a transaction processing system App 20040042611 - Power, Mark J. ; et al.	2004-03-04
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application App 20040042612 - Michelson, Mark J. ; et al.	2004-03-04
Utilization of agent idle time in a communication system App 20030191632 - Sumner, Roger A. ; et al.	2003-10-09
Adaptive transaction guidance App 20030179877 - Dezonno, Anthony ; et al.	2003-09-25
Customer touch-point scoring system App 20030174829 - Dezonno, Anthony ; et al.	2003-09-18
Transaction outcome state mapping App 20030174831 - Dezonno, Anthony ; et al.	2003-09-18

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