Berke; Jonathan Michael

Patent Applications and Registrations

Patent applications and USPTO patent grants for Berke; Jonathan Michael.The latest application filed is for "method for routing transactions between internal and external partners in a communication center".

Company Profile

0.20.11

Berke; Jonathan Michael - San Diego CA

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Method for routing transactions between internal and external partners in a communication center Grant 9,350,808 - Beck , et al. May 24, 2	2016-05-24
Method For Routing Transactions Between Internal And External Partners In A Communication Center App 20150201021 - Beck; Christopher Clemmett Macleod ; et al.	2015-07-16
Method for routing transactions between internal and external partners in a communication center Grant 8,971,216 - Beck , et al. March 3, 2	2015-03-03
User specific support in communications systems Grant 7,779,067 - Beck , et al. August 17, 2	2010-08-17
Method and system for processing multi-media transactions in a communication center Grant 7,120,700 - Macleod Beck , et al. October 10, 2	2006-10-10
Method for routing transactions between internal and external partners in a communication center App 20060153173 - Beck; Christopher Clemmett Macleod ; et al.	2006-07-13
Method and apparatus for building multimedia applications using interactive multimedia viewers Grant 7,039,857 - Beck , et al. May 2, 2	2006-05-02
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface App 20050147090 - MacLeod Beck, Christopher Clemmett ; et al.	2005-07-07
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface Grant 6,910,072 - Macleod Beck , et al. June 21, 2	2005-06-21
Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center Grant 6,874,119 - Macleod Beck , et al. March 29, 2	2005-03-29
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface App 20040169675 - Beck, Christopher Clemmett Macleod ; et al.	2004-09-02
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface Grant 6,718,366 - Beck , et al. April 6, 2	2004-04-06
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface App 20030179729 - MacLeod Beck, Christopher Clemmett ; et al.	2003-09-25
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface Grant 6,539,419 - Beck , et al. March 25, 2	2003-03-25
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface App 20020095462 - Beck, Christopher Clemmett Macleod ; et al.	2002-07-18
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface App 20020055853 - Macleod Beck, Christopher Clemmett ; et al.	2002-05-09
Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication center Grant 6,381,640 - Beck , et al. April 30, 2	2002-04-30
Interface engine for managing business processes within a multimedia communication-center Grant 6,370,508 - Beck , et al. April 9, 2	2002-04-09
Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions Grant 6,345,305 - Beck , et al. February 5, 2	2002-02-05
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface Grant 6,332,154 - Beck , et al. December 18, 2	2001-12-18
Interface Engine For Managing Business Processes Within A Multimedia Communication-center App 20010044676 - MACLEOD BECK, CHRISTOPHER CLEMMETT ; et al.	2001-11-22
Method And Apparatus For Providing Media-independent Self-help Modules Within A Multimedia Communication-center Customer Interface App 20010025309 - MACLEOD BECK, CHRISTOPHER CLEMMETT ; et al.	2001-09-27
Method And Apparatus For Building Multimedia Applications Using Interactive Multimedia Viewers App 20010013041 - MACLEOD BECK, CHRISTOPHER CLEMMETT ; et al.	2001-08-09
Interface engine for managing business processes within a multimedia communication-center App 20010011366 - Beck, Christopher Clemmett Macleod ; et al.	2001-08-02
Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center Grant 6,230,197 - Beck , et al. May 8, 2	2001-05-08
Method and apparatus for selectively presenting media-options to clients of a multimedia call center Grant 6,212,178 - Beck , et al. April 3, 2	2001-04-03
Method and apparatus for determining and initiating interaction directionality within a multimedia communication center Grant 6,170,011 - Macleod Beck , et al. January 2, 2	2001-01-02
Method and apparatus for creating specialized multimedia threads in a multimedia communication center Grant 6,167,395 - Beck , et al. December 26, 2	2000-12-26
Method and apparatus for supporting diverse interaction paths within a multimedia communication center Grant 6,138,139 - Beck , et al. October 24, 2	2000-10-24
Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions Grant 6,108,711 - Beck , et al. August 22, 2	2000-08-22

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