Beckstrom; Robert P.

Patent Applications and Registrations

Patent applications and USPTO patent grants for Beckstrom; Robert P..The latest application filed is for "system and method for optimizing call routing to an agent".

Company Profile

0.7.10

Beckstrom; Robert P. - Bolingbrook IL
Beckstrom, Robert P. - Bollngbrook IL

*profile and listings may contain filings by different individuals or companies with the same name. Review application materials to confirm ownership/assignment.

Patent Activity

Patent	Date
Method and apparatus for assigning priorities by applying dynamically-changeable business rules Grant 7,492,888 - Power , et al. February 17, 2	2009-02-17
Best practices learning for agents in a communication system Grant 7,460,659 - Shambaugh , et al. December 2, 2	2008-12-02
System and method for optimizing call routing to an agent Grant 7,236,583 - Beckstrom , et al. June 26, 2	2007-06-26
Personality based matching of callers to agents in a communication system Grant 7,184,540 - Dezonno , et al. February 27, 2	2007-02-27
Third party coaching for agents in a communication system Grant 7,151,826 - Shambaugh , et al. December 19, 2	2006-12-19
Media translator for transaction processing system Grant 7,058,578 - Michelson , et al. June 6, 2	2006-06-06
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application Grant 6,931,119 - Michelson , et al. August 16, 2	2005-08-16
System and method for optimizing call routing to an agent App 20040234066 - Beckstrom, Robert P. ; et al.	2004-11-25
Personality based routing App 20040101127 - Dezonno, Anthony J. ; et al.	2004-05-27
Virtual reality enabled transaction processing system App 20040103038 - Power, Mark J. ; et al.	2004-05-27
Best practices learning for agents in a communication system App 20040062381 - Shambaugh, Craig R. ; et al.	2004-04-01
Third party coaching for agents in a communication system App 20040062363 - Shambaugh, Craig R. ; et al.	2004-04-01
Method and apparatus for assigning priorities by applying dynamically-changeable business rules App 20040057570 - Power, Mark J. ; et al.	2004-03-25
Media translator for transaction processing system App 20040059580 - Michelson, Mark J. ; et al.	2004-03-25
Method and apparatus for inquiry resolution in a transaction processing system App 20040042611 - Power, Mark J. ; et al.	2004-03-04
Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application App 20040042612 - Michelson, Mark J. ; et al.	2004-03-04
Utilization of agent idle time in a communication system App 20030191632 - Sumner, Roger A. ; et al.	2003-10-09

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