| Patent | Date |
|---|
Management of transaction routing to enterprise agents
Grant 10,440,182 - Fedorov , et al. O | 2019-10-08 |
Automated call center software build generator
Grant 10,289,389 - Makagon , et al. | 2019-05-14 |
System and methods for scheduling and optimizing inbound call flow to a call center
Grant 10,277,742 - Anisimov , et al. | 2019-04-30 |
Method and system for integrating an interaction management system with a business rules management system
Grant 10,250,750 - Anisimov , et al. | 2019-04-02 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant 10,218,848 - Deryugin , et al. Feb | 2019-02-26 |
System and methods for integrating short message service messaging with contact center applications
Grant 10,097,689 - Anisimov , et al. October 9, 2 | 2018-10-09 |
Method And System For Integrating An Interaction Management System With A Business Rules Management System
App 20180167509 - Anisimov; Nikolay ; et al. | 2018-06-14 |
System And Methods For Scheduling And Optimizing Inbound Call Flow To A Call Center
App 20180159981 - Anisimov; Nikolay ; et al. | 2018-06-07 |
System And Methods For Improving Interaction Routing Performance
App 20180124122 - Anisimov; Nikolay ; et al. | 2018-05-03 |
Method and system for integrating an interaction management system with a business rules management system
Grant 9,924,038 - Anisimov , et al. March 20, 2 | 2018-03-20 |
System and methods for improving interaction routing performance
Grant 9,854,006 - Anisimov , et al. December 26, 2 | 2017-12-26 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant RE46,538 - Deryugin , et al. September 5, 2 | 2017-09-05 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant RE46,521 - Deryugin , et al. August 22, 2 | 2017-08-22 |
Management of transaction routing to enterprise agents
Grant 9,654,634 - Fedorov , et al. May 16, 2 | 2017-05-16 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant RE46,387 - Deryugin , et al. May 2, 2 | 2017-05-02 |
Method And System For Integrating An Interaction Management System With A Business Rules Management System
App 20170118343 - Anisimov; Nikolay ; et al. | 2017-04-27 |
Automated Call Center Software Build Generator
App 20170024190 - Makagon; Petr ; et al. | 2017-01-26 |
Method for implementing and executing communication center routing strategies represented in extensible markup language
Grant 9,553,755 - Anisimov , et al. January 24, 2 | 2017-01-24 |
System and methods for scheduling and optimizing inbound call flow to a call center
Grant 9,553,988 - Anisimov , et al. January 24, 2 | 2017-01-24 |
System And Methods For Integrating Short Message Service Messaging With Contact Center Applications
App 20170019536 - Anisimov; Nikolay ; et al. | 2017-01-19 |
Method and system for integrating an interaction management system with a business rules management system
Grant 9,538,010 - Anisimov , et al. January 3, 2 | 2017-01-03 |
Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistance
Grant 9,519,906 - Anisimov , et al. December 13, 2 | 2016-12-13 |
System and methods for integrating short message service messaging with contact center applications
Grant 9,462,435 - Anisimov , et al. October 4, 2 | 2016-10-04 |
Automated call center software build generator
Grant 9,459,841 - Makagon , et al. October 4, 2 | 2016-10-04 |
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
Grant RE46,153 - Makagon , et al. September 20, 2 | 2016-09-20 |
Automated Call Center Software Build Generator
App 20150378686 - Makagon; Petr ; et al. | 2015-12-31 |
Method And System For Integrating An Interaction Management System With A Business Rules Management System
App 20150312415 - Anisimov; Nikolay ; et al. | 2015-10-29 |
Automated call center software build generator
Grant 9,128,802 - Makagon , et al. September 8, 2 | 2015-09-08 |
Method and system for integrating an interaction management system with a business rules management system
Grant 9,083,802 - Anisimov , et al. July 14, 2 | 2015-07-14 |
System and methods for improving interaction routing performance
Grant 9,008,075 - Anisimov , et al. April 14, 2 | 2015-04-14 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant 9,002,920 - Deryugin , et al. April 7, 2 | 2015-04-07 |
System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center
Grant 8,948,373 - Anisimov , et al. February 3, 2 | 2015-02-03 |
System And Methods For Integrating Short Message Service Messaging With Contact Center Applications
App 20150018022 - Anisimov; Nikolay ; et al. | 2015-01-15 |
Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center
App 20140376708 - Deryugin; Vladimir Neil ; et al. | 2014-12-25 |
System And Methods For Improving Interaction Routing Performance
App 20140379936 - Anisimov; Nikolay ; et al. | 2014-12-25 |
System And Methods For Scheduling And Optimizing Inbound Call Flow To A Call Center
App 20140301543 - Anisimov; Nikolay ; et al. | 2014-10-09 |
System and methods for scheduling and optimizing inbound call flow to a call center
Grant 8,792,632 - Anisimov , et al. July 29, 2 | 2014-07-29 |
System and Methods for Outbound Dialing in Multi-Campaign and Blended Environment of Virtual Contact Center
App 20140169551 - Anisimov; Nikolay ; et al. | 2014-06-19 |
System and methods for integrating short message service messaging with contact center applications
Grant 8,718,690 - Anisimov , et al. May 6, 2 | 2014-05-06 |
Method And System For Integrating An Interaction Management System With A Business Rules Management System
App 20140119535 - Anisimov; Nikolay ; et al. | 2014-05-01 |
System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center
Grant 8,699,699 - Anisimov , et al. April 15, 2 | 2014-04-15 |
Method and system for integrating an interaction management system with a business rules management system
Grant 8,654,963 - Anisimov , et al. February 18, 2 | 2014-02-18 |
System and method for optimal outbound dialing in virtual contact center
Grant 8,582,752 - Anisimov , et al. November 12, 2 | 2013-11-12 |
Method for controlling abandonment rate in outbound campaigns
Grant 8,411,844 - Anisimov , et al. April 2, 2 | 2013-04-02 |
Method for Assembling a Business Process and for Orchestrating the Process Based on Process Beneficiary Information
App 20130022179 - Anisimov; Nikolay ; et al. | 2013-01-24 |
Method for estimation impact of calls in dialer for predictive dialing
Grant 8,345,856 - Anisimov , et al. January 1, 2 | 2013-01-01 |
System and Methods for Integrating Short Message Service Messaging with Contact Center Applications
App 20120270580 - Anisimov; Nikolay ; et al. | 2012-10-25 |
Method for assembling a business process and for orchestrating the process based on process beneficiary information
Grant 8,275,647 - Anisimov , et al. September 25, 2 | 2012-09-25 |
System and methods for integrating short message service messaging with contact center applications
Grant 8,229,484 - Anisimov , et al. July 24, 2 | 2012-07-24 |
Automated Call Center Software Build Generator
App 20120084751 - Makagon; Petr ; et al. | 2012-04-05 |
Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modality
Grant 8,117,538 - Anisimov , et al. February 14, 2 | 2012-02-14 |
Using XML expressed primitives for platform and system-independent call modeling
Grant 8,018,921 - Pogossiants , et al. September 13, 2 | 2011-09-13 |
Method for Implementing and Executing Communication Center Routing Strategies Represented in Extensible Markup Language
App 20110182418 - Anisimov; Nikolay ; et al. | 2011-07-28 |
Method for implementing and executing communication center routing strategies represented in extensible markup language
Grant 7,907,598 - Anisimov , et al. March 15, 2 | 2011-03-15 |
System and Methods for Scheduling and Optimizing Inbound Call Flow to a Call Center
App 20110038476 - Anisimov; Nikolay ; et al. | 2011-02-17 |
System and Methods for Integrating Short Message Service Messaging with Contact Center Applications
App 20100317376 - Anisimov; Nikolay ; et al. | 2010-12-16 |
Method and apparatus for extending contact center configuration data for access by third-party applications over a data network
Grant 7,823,167 - Makagon , et al. October 26, 2 | 2010-10-26 |
Management of Transaction Routing to Enterprise Agents
App 20100266115 - Fedorov; Sergey ; et al. | 2010-10-21 |
System for distributing VXML capabilities for execution on client devices
Grant 7,792,254 - Anisimov , et al. September 7, 2 | 2010-09-07 |
Method and System for Integrating an Interaction Management System with a Business Rules Management System
App 20100158239 - Anisimov; Nikolay ; et al. | 2010-06-24 |
System and Methods for Improving Interaction Routing Performance
App 20100157979 - Anisimov; Nikolay ; et al. | 2010-06-24 |
Method for Dynamically Converting Voice XML Scripts into other Compatible Markup Language Scripts Based on Required Modality
App 20100162101 - Anisimov; Nikolay ; et al. | 2010-06-24 |
Method for Monitoring and Ranking Web Visitors and Soliciting Higher Ranked Visitors to Engage in Live Assistance
App 20100161540 - Anisimov; Nikolay ; et al. | 2010-06-24 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant 7,565,428 - Deryugin , et al. July 21, 2 | 2009-07-21 |
Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center
App 20080222240 - Deryugin; Vladimir N. ; et al. | 2008-09-11 |
Virtual Contact Center with Dynamic Routing
App 20080162701 - Ryabchun; Andrey ; et al. | 2008-07-03 |
Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center
Grant 7,376,227 - Anisimov , et al. May 20, 2 | 2008-05-20 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant 7,373,405 - Deryugin , et al. May 13, 2 | 2008-05-13 |
Skill-Based Real-time Call Routing in Telephony Systems
App 20080049929 - Miloslavsky; Alec ; et al. | 2008-02-28 |
Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center
App 20080046504 - Deryugin; Vladimir N. ; et al. | 2008-02-21 |
System for Routing Electronic Mails
App 20080046531 - Shtivelman; Yuri ; et al. | 2008-02-21 |
Dynamic Re-routing
App 20080043975 - Miloslavsky; Alec ; et al. | 2008-02-21 |
Escalatory Reactive Call Routing
App 20080043955 - Shtivelman; Yuri ; et al. | 2008-02-21 |
Apparatus and Methods for Coordinating Telephone and Data Communications
App 20080043728 - Miloslavsky; Alec ; et al. | 2008-02-21 |
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
Grant 7,222,301 - Makagon , et al. May 22, 2 | 2007-05-22 |
Method and Apparatus for Integrating Agent Status between a Customer Relations Management System and A Multiple Channel Communications Center
App 20070041567 - Anisimov; Nikolay ; et al. | 2007-02-22 |
Method for implementing and executing communication center routing strategies represented in extensible markup language
App 20060209797 - Anisimov; Nikolay ; et al. | 2006-09-21 |
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
App 20060095568 - Makagon; Petr ; et al. | 2006-05-04 |
System for distributing VXML capabilities for execution on client devices
App 20060083362 - Anisimov; Nikolay ; et al. | 2006-04-20 |
Using XML expressed primitives for platform and system-independent call modeling
App 20060034262 - Pogossiants; Gregory ; et al. | 2006-02-16 |
Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center
App 20060029206 - Anisimov; Nikolay ; et al. | 2006-02-09 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
Grant 6,985,943 - Deryugin , et al. January 10, 2 | 2006-01-10 |
Using XML expressed primitives for platform and system-independent call modeling
Grant 6,985,478 - Pogossiants , et al. January 10, 2 | 2006-01-10 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
App 20050154792 - Deryugin, Vladimir N. ; et al. | 2005-07-14 |
Method for organizing multiple versions of XML for use in a contact center environment
App 20040083479 - Bondarenko, Oleg ; et al. | 2004-04-29 |
Method and apparatus for providing real-time communication center reporting data to third-party applications over a data network
App 20040083281 - Makagon, Petr ; et al. | 2004-04-29 |
Method and apparatus for extending contact center configuration data for access by third-party applications over a data network
App 20040083482 - Makagon, Petr ; et al. | 2004-04-29 |
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
App 20040019638 - Makagon, Petr ; et al. | 2004-01-29 |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
App 20030115353 - Deryugin, Vladimir N. ; et al. | 2003-06-19 |
Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
App 20030043832 - Anisimov, Nikolay ; et al. | 2003-03-06 |
Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center
Grant 6,449,358 - Anisimov , et al. September 10, 2 | 2002-09-10 |
Apparatus and methods enhancing call routing to and within call-centers
App 20010040887 - Shtivelman, Yuri ; et al. | 2001-11-15 |
Using XML expressed primitives for platform and system-independent call modeling
App 20010028649 - Pogossiants, Gregory ; et al. | 2001-10-11 |
Method and apparatus for distributing computer integrated telephony (CTI) scripts using extensible mark-up language (XML) for mixed platform distribution and third party manipulation
Grant 6,286,033 - Kishinsky , et al. September 4, 2 | 2001-09-04 |
Telephony call-center scripting by petri net principles and techniques
Grant 6,178,239 - Kishinsky , et al. January 23, 2 | 2001-01-23 |
Telephony call-center scripting by Petri Net principles and techniques
Grant 6,067,357 - Kishinsky , et al. May 23, 2 | 2000-05-23 |
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