| Patent | Date |
|---|
Techniques for behavioral pairing in a task assignment system
Grant 11,445,062 - Delker , et al. September 13, 2 | 2022-09-13 |
Techniques For Benchmarking Pairing Strategies In A Contact Center System
App 20220286557 - CHISHTI; Zia | 2022-09-08 |
Techniques For Benchmarking Performance In A Contact Center System
App 20220272197 - CHISHTI; Zia | 2022-08-25 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 11,425,249 - Chishti August 23, 2 | 2022-08-23 |
Techniques for hybrid behavioral pairing in a contact center system
Grant 11,425,248 - Chishti , et al. August 23, 2 | 2022-08-23 |
Techniques for pairing contacts and agents in a contact center system
Grant 11,418,651 - Khatri August 16, 2 | 2022-08-16 |
Techniques for data matching in a contact center system
Grant 11,399,096 - Chishti July 26, 2 | 2022-07-26 |
Techniques for behavioral pairing in a contact center system
Grant 11,381,684 - Chishti July 5, 2 | 2022-07-05 |
Techniques for benchmarking performance in a contact center system
Grant 11,363,142 - Chishti June 14, 2 | 2022-06-14 |
Techniques for benchmarking performance in a contact center system
Grant 11,356,556 - Chishti June 7, 2 | 2022-06-07 |
Techniques For Behavioral Pairing In A Dispatch Center System
App 20220156675 - DUNN; Robert Gardner | 2022-05-19 |
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation
App 20220141340 - Spottiswoode; S. James P. ; et al. | 2022-05-05 |
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation
App 20220141339 - Spottiswoode; S. James P. ; et al. | 2022-05-05 |
Matching Using Agent/caller Sensitivity To Performance
App 20220131977 - KAN; Ittai ; et al. | 2022-04-28 |
Techniques For Workforce Management In A Task Assignment System
App 20220129827 - LIUBYVYI; Denys | 2022-04-28 |
Techniques for behavioral pairing in a contact center system
Grant 11,316,978 - Chishti April 26, 2 | 2022-04-26 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 11,290,595 - Chishti March 29, 2 | 2022-03-29 |
Techniques For Behavioral Pairing In A Contact Center System
App 20220094793 - KAN; Ittai ; et al. | 2022-03-24 |
Techniques for behavioral pairing in a contact center system
Grant 11,283,931 - Chishti March 22, 2 | 2022-03-22 |
Techniques for behavioral pairing in a contact center system
Grant 11,283,930 - Chishti March 22, 2 | 2022-03-22 |
Techniques For Benchmarking Performance In A Contact Center System
App 20220078284 - CHISHTI; Zia | 2022-03-10 |
Techniques For Benchmarking Pairing Strategies In A Contact Center System
App 20220078286 - CHISHTI; Zia | 2022-03-10 |
Techniques For Sharing Control Of Assigning Tasks Between An External Pairing System And A Task Assignment System With An Internal Pairing System
App 20220078285 - CHISHTY; Ain ; et al. | 2022-03-10 |
Techniques for behavioral pairing in a task assignment system
Grant 11,269,682 - Kan , et al. March 8, 2 | 2022-03-08 |
Techniques for estimating expected performance in a task assignment system
Grant 11,265,421 - Chishti , et al. March 1, 2 | 2022-03-01 |
Techniques for behavioral pairing in a contact center system
Grant 11,265,420 - Chishti March 1, 2 | 2022-03-01 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 11,265,422 - Chishti March 1, 2 | 2022-03-01 |
Techniques For Decisioning Behavioral Pairing In A Task Assignment System
App 20220060582 - O'BRIEN; Caroline ; et al. | 2022-02-24 |
Techniques for error handling in a task assignment system with an external pairing system
Grant 11,258,905 - Chishty February 22, 2 | 2022-02-22 |
Matching using agent/caller sensitivity to performance
Grant 11,258,907 - Kan , et al. February 22, 2 | 2022-02-22 |
Techniques for workforce management in a task assignment system
Grant 11,250,359 - Liubyvyi February 15, 2 | 2022-02-15 |
Estimating agent performance in a call routing center system
Grant RE48,896 - Chishti , et al. January 18, 2 | 2022-01-18 |
Techniques for behavioral pairing in a contact center system
Grant 11,218,597 - Kan , et al. January 4, 2 | 2022-01-04 |
Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system
Grant 11,206,331 - Chishty , et al. December 21, 2 | 2021-12-21 |
Estimating agent performance in a call routing center system
Grant RE48,860 - Chishti , et al. December 21, 2 | 2021-12-21 |
Techniques for decisioning behavioral pairing in a task assignment system
Grant 11,196,865 - O'Brien , et al. December 7, 2 | 2021-12-07 |
Estimating agent performance in a call routing center system
Grant RE48,846 - Chishti , et al. December 7, 2 | 2021-12-07 |
Techniques for workforce management in a contact center system
Grant 11,178,283 - Chishti November 16, 2 | 2021-11-16 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 11,165,908 - Chishti November 2, 2 | 2021-11-02 |
Techniques for behavioral pairing in a task assignment system
Grant 11,144,344 - Delker October 12, 2 | 2021-10-12 |
Techniques for workforce management in a contact center system
Grant 11,122,163 - Chishti September 14, 2 | 2021-09-14 |
Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system
Grant 11,115,535 - Chishty , et al. September 7, 2 | 2021-09-07 |
Techniques for behavioral pairing in a contact center system
Grant 11,115,534 - Chishti September 7, 2 | 2021-09-07 |
Techniques For Pairing Contacts And Agents In A Contact Center System
App 20210250445 - KHATRI; Vikash | 2021-08-12 |
Techniques For Behavioral Pairing In A Task Assignment System
App 20210243303 - KHATRI; Vikash ; et al. | 2021-08-05 |
Techniques For Sharing Control Of Assigning Tasks Between An External Pairing System And A Task Assignment System With An Internal Pairing System
App 20210243305 - CHISHTY; Ain ; et al. | 2021-08-05 |
Techniques For Error Handling In A Task Assignment System With An External Pairing System
App 20210243304 - CHISHTY; Ain | 2021-08-05 |
Techniques For Sharing Control Of Assigning Tasks Between An External Pairing System And A Task Assignment System With An Internal Pairing System
App 20210243306 - CHISHTY; Ain ; et al. | 2021-08-05 |
Techniques For Assigning Tasks In A Task Assignment System With An External Pairing System
App 20210241198 - CHISHTY; Ain ; et al. | 2021-08-05 |
Techniques For Benchmarking Pairing Strategies In A Task Assignment System
App 20210241201 - CHISHTI; Zia ; et al. | 2021-08-05 |
Techniques For Behavioral Pairing In A Task Assignment System With An External Pairing System
App 20210240530 - CHISHTY; Ain ; et al. | 2021-08-05 |
Techniques For Pairing In A Task Assignment System With An External Pairing System
App 20210240531 - CHISHTY; Ain | 2021-08-05 |
Call Mapping Systems And Methods Using Variance Algorithm (va) And/or Distribution Compensation
App 20210234963 - SPOTTISWOODE; S. James P. ; et al. | 2021-07-29 |
Techniques For Workforce Management In A Contact Center System
App 20210227075 - CHISHTI; Zia | 2021-07-22 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 11,070,674 - Chishti July 20, 2 | 2021-07-20 |
Techniques For Workforce Management In A Contact Center System
App 20210218840 - CHISHTI; Zia | 2021-07-15 |
Techniques For Benchmarking Pairing Strategies In A Contact Center System
App 20210211542 - CHISHTI; Zia | 2021-07-08 |
Techniques For Benchmarking Pairing Strategies In A Contact Center System
App 20210211543 - CHISHTI; Zia | 2021-07-08 |
Techniques For Workforce Management In A Contact Center System
App 20210211540 - CHISHTI; Zia | 2021-07-08 |
Call Mapping Systems And Methods Using Bayesian Mean Regression (bmr)
App 20210203783 - SPOTTISWOODE; S. James P. ; et al. | 2021-07-01 |
Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system
Grant 11,050,886 - Chishty , et al. June 29, 2 | 2021-06-29 |
Techniques For Workforce Management In A Contact Center System
App 20210195025 - CHISHTI; Zia | 2021-06-24 |
Techniques For Behavioral Pairing In A Dispatch Center System
App 20210192424 - DUNN; Robert Gardner | 2021-06-24 |
Techniques For Workforce Management In A Contact Center System
App 20210195027 - CHISHTI; Zia | 2021-06-24 |
Techniques For Workforce Management In A Contact Center System
App 20210195026 - CHISHTI; Zia | 2021-06-24 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 11,044,366 - Chishti June 22, 2 | 2021-06-22 |
Techniques For Decisioning Behavioral Pairing In A Task Assignment System
App 20210168240 - O'BRIEN; Caroline ; et al. | 2021-06-03 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 11,019,212 - Chishti May 25, 2 | 2021-05-25 |
Techniques for pairing contacts and agents in a contact center system
Grant 11,019,214 - Khatri May 25, 2 | 2021-05-25 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 11,019,213 - Chishti May 25, 2 | 2021-05-25 |
Techniques For Behavioral Pairing In A Contact Center System
App 20210144257 - CHISHTI; Zia | 2021-05-13 |
Techniques For Behavioral Pairing In A Contact Center System
App 20210144255 - CHISHTI; Zia | 2021-05-13 |
Techniques For Behavioral Pairing In A Contact Center System
App 20210144256 - CHISHTI; Zia | 2021-05-13 |
Techniques For Behavioral Pairing In A Contact Center System
App 20210144258 - CHISHTI; Zia | 2021-05-13 |
Use of abstracted data in pattern matching system
Grant RE48,550 - Chishti , et al. May 11, 2 | 2021-05-11 |
Techniques For Behavioral Pairing In A Task Assignment System
App 20210132992 - KAN; Ittai ; et al. | 2021-05-06 |
Techniques For Behavioral Pairing In A Task Assignment System
App 20210132991 - KAN; Ittai ; et al. | 2021-05-06 |
Techniques for estimating expected performance in a task assignment system
Grant 10,999,439 - Chishti , et al. May 4, 2 | 2021-05-04 |
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
Grant 10,992,812 - Spottiswoode , et al. April 27, 2 | 2021-04-27 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,986,231 - Chishti April 20, 2 | 2021-04-20 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,979,571 - Chishti April 13, 2 | 2021-04-13 |
Call mapping systems and methods using bayesian mean regression (BMR)
Grant 10,979,569 - Spottiswoode , et al. April 13, 2 | 2021-04-13 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,979,570 - Chishti April 13, 2 | 2021-04-13 |
Techniques for behavioral pairing in a dispatch center system
Grant 10,970,658 - Dunn April 6, 2 | 2021-04-06 |
Techniques for estimating expected performance in a task assignment system
Grant 10,972,610 - Chishti , et al. April 6, 2 | 2021-04-06 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,965,813 - Chishti March 30, 2 | 2021-03-30 |
Techniques For Workforce Management In A Contact Center System
App 20210092230 - CHISHTI; Zia | 2021-03-25 |
Techniques For Adapting Behavioral Pairing To Runtime Conditions In A Task Assignment System
App 20210089352 - RIZVI; Syed Meesum Raza ; et al. | 2021-03-25 |
Techniques for case allocation
Grant 10,958,789 - Kan , et al. March 23, 2 | 2021-03-23 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,951,766 - Chishti March 16, 2 | 2021-03-16 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,951,767 - Chishti March 16, 2 | 2021-03-16 |
Techniques For Behavioral Pairing In A Task Assignment System
App 20210067627 - DELKER; Jason ; et al. | 2021-03-04 |
Techniques For Behavioral Pairing In A Multistage Task Assignment System
App 20210065095 - DELELLIS; David J. ; et al. | 2021-03-04 |
Techniques For Behavioral Pairing In A Contact Center System
App 20210058516 - KAN; Ittai ; et al. | 2021-02-25 |
Techniques For Benchmarking Performance In A Contact Center System
App 20210058514 - CHISHTI; Zia | 2021-02-25 |
Techniques For Pairing Contacts And Agents In A Contact Center System
App 20210051230 - KHATRI; Vikash | 2021-02-18 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,924,612 - Chishti February 16, 2 | 2021-02-16 |
Techniques for decisioning behavioral pairing in a task assignment system
Grant 10,917,526 - O'Brien , et al. February 9, 2 | 2021-02-09 |
Techniques For Benchmarking Pairing Strategies In A Contact Center System
App 20210037139 - RIZVI; Syed Meesum Raza | 2021-02-04 |
Balancing multiple computer models in a call center routing system
Grant RE48,412 - Chishti January 26, 2 | 2021-01-26 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,897,540 - Chishti January 19, 2 | 2021-01-19 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,893,146 - Chishti January 12, 2 | 2021-01-12 |
Techniques For Multistep Data Capture For Behavioral Pairing In A Task Assignment System
App 20200401982 - ARBAB; Muhammad | 2020-12-24 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,873,664 - Chishti December 22, 2 | 2020-12-22 |
Techniques for behavioral pairing in a multistage task assignment system
Grant 10,867,263 - Delellis , et al. December 15, 2 | 2020-12-15 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,863,030 - Chishti December 8, 2 | 2020-12-08 |
Techniques for adapting behavioral pairing to runtime conditions in a task assignment system
Grant 10,860,371 - Rizvi , et al. December 8, 2 | 2020-12-08 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,863,028 - Chishti December 8, 2 | 2020-12-08 |
Techniques for workforce management in a contact center system
Grant 10,863,026 - Chishti December 8, 2 | 2020-12-08 |
Techniques for benchmarking pairing strategies in a contact center system
Grant 10,863,029 - Chishti December 8, 2 | 2020-12-08 |
Techniques for pairing contacts and agents in a contact center system
Grant 10,757,261 - Khatri A | 2020-08-25 |
Techniques for decisioning behavioral pairing in a task assignment system
Grant 10,757,262 - O'Brien , et al. A | 2020-08-25 |
Techniques For Behavioral Pairing In A Task Assignment System
App 20200236218 - DELKER; Jason | 2020-07-23 |
Techniques For Behavioral Pairing In A Task Assignment System
App 20200233700 - DELKER; Jason | 2020-07-23 |
Techniques For Behavioral Pairing In A Multistage Task Assignment System
App 20200175458 - DELELLIS; David J. ; et al. | 2020-06-04 |
Techniques for behavioral pairing in a contact center system
Grant 10,623,565 - Chishti | 2020-04-14 |
Techniques For Adapting Behavioral Pairing To Runtime Conditions In A Task Assignment System
App 20200104168 - RIZVI; Syed Meesum Raza ; et al. | 2020-04-02 |
Techniques For Workforce Management In A Task Assignment System
App 20190370724 - LIUBYVYI; Denys | 2019-12-05 |
Techniques for adapting behavioral pairing to runtime conditions in a task assignment system
Grant 10,496,438 - Rizvi , et al. De | 2019-12-03 |
Techniques For Behavioral Pairing In A Contact Center System
App 20190253553 - CHISHTI; Zia | 2019-08-15 |
Techniques For Behavioral Pairing In A Task Assignment System
App 20190179667 - KAN; Ittai ; et al. | 2019-06-13 |
Techniques For Data Matching In A Contact Center System
App 20190166254 - CHISHTI; Zia | 2019-05-30 |
Techniques For Benchmarking Pairing Strategies In A Task Assignment System
App 20190138351 - CHISHTI; Zia ; et al. | 2019-05-09 |
Techniques for estimating expected performance in a task assignment system
Grant 10,122,860 - Chishti , et al. November 6, 2 | 2018-11-06 |
Techniques For Behavioral Pairing In A Contact Center System
App 20180316793 - KAN; Ittai ; et al. | 2018-11-01 |
Techniques For Behavioral Pairing In A Contact Center System
App 20180316794 - KAN; Ittai ; et al. | 2018-11-01 |
Techniques for behavioral pairing in a contact center system
Grant 10,116,800 - Kan , et al. October 30, 2 | 2018-10-30 |
Techniques for estimating expected performance in a task assignment system
Grant 10,116,795 - Chishti , et al. October 30, 2 | 2018-10-30 |
Techniques for benchmarking pairing strategies in a task assignment system
Grant 10,110,746 - Chishti , et al. October 23, 2 | 2018-10-23 |
Techniques for behavioral pairing in a contact center system
Grant 9,942,405 - Kan , et al. April 10, 2 | 2018-04-10 |
Techniques for behavioral pairing in a contact center system
Grant 9,930,180 - Kan , et al. March 27, 2 | 2018-03-27 |
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