| Patent | Date |
|---|
Use of abstracted data in pattern matching system
Grant RE48,550 - Chishti , et al. May 11, 2 | 2021-05-11 |
Techniques for behavioral pairing in a dispatch center system
Grant 10,970,658 - Dunn April 6, 2 | 2021-04-06 |
Balancing multiple computer models in a call center routing system
Grant RE48,476 - Chishti March 16, 2 | 2021-03-16 |
Balancing multiple computer models in a call center routing system
Grant RE48,412 - Chishti January 26, 2 | 2021-01-26 |
Matching Using Agent/caller Sensitivity To Performance
App 20200389557 - KAN; Ittai ; et al. | 2020-12-10 |
Matching using agent/caller sensitivity to performance
Grant 10,757,264 - Kan , et al. A | 2020-08-25 |
Matching Using Agent/caller Sensitivity To Performance
App 20200014802 - KAN; Ittai ; et al. | 2020-01-09 |
Matching using agent/caller sensitivity to performance
Grant 10,419,616 - Kan , et al. Sept | 2019-09-17 |
Matching Using Agent/caller Sensitivity To Performance
App 20190222695 - KAN; Ittai ; et al. | 2019-07-18 |
Matching using agent/caller sensitivity to performance
Grant 10,244,117 - Kan , et al. | 2019-03-26 |
Use of abstracted data in pattern matching system
Grant RE47,201 - Chishti , et al. J | 2019-01-08 |
Techniques for behavioral pairing model evaluation in a contact center system
Grant 10,135,986 - Ahmad November 20, 2 | 2018-11-20 |
Techniques For Behavioral Pairing In A Dispatch Center System
App 20180293530 - DUNN; Robert Gardner | 2018-10-11 |
Matching Using Agent/caller Sensitivity To Performance
App 20180270357 - KAN; Ittai ; et al. | 2018-09-20 |
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
Grant 10,044,867 - Spottiswoode , et al. August 7, 2 | 2018-08-07 |
Use of abstracted data in pattern matching system
Grant RE46,986 - Chishti , et al. August 7, 2 | 2018-08-07 |
Matching using agent/caller sensitivity to performance
Grant 10,027,811 - Kan , et al. July 17, 2 | 2018-07-17 |
Matching using agent/caller sensitivity to performance
Grant 10,027,812 - Kan , et al. July 17, 2 | 2018-07-17 |
Techniques For L3 Pairing In A Contact Center System
App 20180191902 - CHISHTI; Zia | 2018-07-05 |
Techniques For L3 Pairing In A Contact Center System
App 20180191904 - CHISHTI; Zia | 2018-07-05 |
Techniques For Workforce Management In A Contact Center System
App 20180191898 - CHISHTI; Zia | 2018-07-05 |
Techniques For Behavioral Pairing Model Evaluation In A Contact Center System
App 20180167511 - CHISHTI; Zia | 2018-06-14 |
Techniques For Behavioral Pairing Model Evaluation In A Contact Center System
App 20180167512 - CHISHTI; Zia | 2018-06-14 |
Techniques For Behavioral Pairing Model Evaluation In A Contact Center System
App 20180167510 - CHISHTI; Zia | 2018-06-14 |
Techniques For Benchmarking Pairing Strategies In A Contact Center System
App 20170208176 - CHISHTI; Zia | 2017-07-20 |
Systems and methods for routing callers to an agent in a contact center
Grant 9,712,679 - Chishti , et al. July 18, 2 | 2017-07-18 |
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
Grant 9,699,314 - Spottiswoode , et al. July 4, 2 | 2017-07-04 |
Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
Grant 9,686,411 - Spottiswoode , et al. June 20, 2 | 2017-06-20 |
Systems and methods for routing callers to an agent in a contact center
Grant 9,654,641 - Chishti , et al. May 16, 2 | 2017-05-16 |
Matching using agent/caller sensitivity to performance
Grant 9,462,127 - Kan , et al. October 4, 2 | 2016-10-04 |
Systems and methods for routing callers to an agent in a contact center
Grant 9,426,296 - Chishti , et al. August 23, 2 | 2016-08-23 |
Systems and methods for routing callers to an agent in a contact center
Grant 9,413,894 - Chishti , et al. August 9, 2 | 2016-08-09 |
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