NICE ELEVATEAI
Nice Ltd.
Application Filed: 2022-05-16
Trademark Application Details
NEW APPLICATION - RECORD INITIALIZED NOT ASSIGNED TO EXAMINER
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| Serial Number | 79347611 |
| Mark Drawing Code | 4000: Illustration: Drawing with word(s)/letter(s)/number(s) in Block form |
Timeline
| 2022-05-16 | Application Filed |
| 2022-08-18 | Location: INITIAL REVIEW/SERIALIZATION BRANCH(MAILROOM) |
| 2022-08-18 | Status: Live/Pending |
| 2022-08-19 | Transaction Date |
Trademark Applicants & Owners
| Owner: |  Nice Ltd. |
| Address | Zarchin 22, P.O.B. 2220 43622 Raanana IL |
| Legal Entity Type | |
| Legal Entity State | IL |
Documents
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Attorney of Record
Good, Services, and Codes
| International Codes: | 9 |
| U.S. Codes: | 021,023,026,036,038 |
| International Codes: | 42 |
| U.S. Codes: | 100,101 |
| Type Code | Type |
|---|---|
| GS0091 | Computer software, cloud-based computer software, downloadable computer software and computer applications for use in the fields of employee and customer experience and support incorporating omnichannel routing, analytics, artificial intelligence, and automation to perform functions for workforce optimization, customer journey optimization, performance management; computer software, namely, application program interfaces for integrated voice infrastructure and turnkey telephony equipment; computer software for data gathering, processing and analyzing of employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, schedule, policy, program adherence, schedule, project preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications |
| GS0091 | recorded computer software, downloadable computer software and downloadable computer applications software for data management, analysis, interpretation, identification, and reporting for use in the fields of employee and customer experience and support incorporating omnichannel routing, analytics, artificial intelligence, and automation to perform functions for workforce optimization, customer journey optimization, performance management; downloadable computer software, namely, application program interfaces for integrated voice infrastructure and turnkey telephony equipment; downloadable computer software for data gathering, processing and analyzing of employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, schedule, policy, program adherence, schedule, project preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; downloadable computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact and engagement center operation; downloadable computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; downloadable computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications |
Trademark Filing History
| Description | Date | Event Coding |
|---|---|---|
| SN ASSIGNED FOR SECT 66A APPL FROM IB | 2022-08-18 | 1 REPR M: |
| NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM | 2022-08-19 | 2 NWOS I:Incoming Correspondence |
| APPLICATION FILING RECEIPT MAILED | 2022-08-23 | 3 MAFR O:Outgoing Correspondence |
| ASSIGNED TO EXAMINER | 2022-09-05 | 4 DOCK D:Assigned to Examiner |
| NON-FINAL ACTION WRITTEN | 2022-09-09 | 5 CNRT R:Renewal |
| NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW | 2022-09-10 | 6 RFCR E:E-Mail |
| REFUSAL PROCESSED BY MPU | 2022-11-18 | 7 RFRR P: |
| NON-FINAL ACTION MAILED - REFUSAL SENT TO IB | 2022-11-18 | 8 RFCS P: |
| REFUSAL PROCESSED BY IB | 2022-12-13 | 9 RFNT P: |
| TEAS RESPONSE TO OFFICE ACTION RECEIVED | 2022-12-26 | 10 TROA I:Incoming Correspondence |
| CORRESPONDENCE RECEIVED IN LAW OFFICE | 2022-12-26 | 11 CRFA I:Incoming Correspondence |
| TEAS/EMAIL CORRESPONDENCE ENTERED | 2022-12-27 | 12 TEME I:Incoming Correspondence |
| APPROVED FOR PUB - PRINCIPAL REGISTER | 2022-12-28 | 13 CNSA O:Outgoing Correspondence |
| NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED | 2023-01-11 | 14 NONP E:E-Mail |
| NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB | 2023-01-11 | 15 OP2R P: |
| NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB | 2023-01-11 | 16 OPNS P: |
| PUBLISHED FOR OPPOSITION | 2023-01-31 | 17 PUBO A:Allowance for Publication |
| OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | 2023-01-31 | 18 NPUB E:E-Mail |
| NOTIFICATION PROCESSED BY IB | 2023-02-02 | 19 GPNX P: |
| REGISTERED-PRINCIPAL REGISTER | 2023-04-18 | 20 R.PR A:Allowance for Publication |
| NOTICE OF REGISTRATION CONFIRMATION EMAILED | 2023-04-18 | 21 NRCC E:E-Mail |
| FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB | 2023-07-18 | 22 FICR P: |
| FINAL DISPOSITION PROCESSED | 2023-08-02 | 23 FIMP P: |
| FINAL DISPOSITION NOTICE SENT TO IB | 2023-08-02 | 24 FICS P: |
| FINAL DECISION TRANSACTION PROCESSED BY IB | 2023-08-21 | 25 FINO P: |
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