NICE INCONTACT CXONE
Nice Ltd.
Application Filed: 2018-05-01
Trademark Application Details
REGISTERED
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| Serial Number | 79242926 |
| Registration Number | 5929140 |
| Mark Drawing Code | 4000: Illustration: Drawing with word(s)/letter(s)/number(s) in Block form |
| Cancellation Code | H |
| Attorney Name | Jacqueline Zion |
| Attorney Docket Number | T574615INTUS |
| Law Office Assigned | L60 |
| Employee Name | SINGH, TEJBIR |
Timeline
| 2018-05-01 | Application Filed |
| 2019-09-24 | Published for Opposition |
| 2019-12-10 | Location: PUBLICATION AND ISSUE SECTION |
| 2019-12-10 | Status: Live/Registered |
| 2019-12-10 | Trademark Registered |
| 2019-12-10 | Transaction Date |
Trademark Applicants & Owners
| Owner: |  NICE LTD. |
| Address | 22 Zarchin St., P.O.Box 2220 4366248 Raanana IL |
| Legal Entity Type | |
| Legal Entity State | IL |
Documents
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Attorney of Record
Good, Services, and Codes
| International Codes: | 9 |
| U.S. Codes: | 021,023,026,036,038 |
| International Codes: | 42 |
| U.S. Codes: | 100,101 |
| Type Code | Type |
|---|---|
| GS0091 | Recorded computer software, downloadable computer software and computer applications for use in the fields of employee management, customer experience, and employee and customer support incorporating omnichannel routing, analytics, and artificial intelligence, namely, software for employee performance management; computer software for data gathering, processing and analyzing employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, adherence, preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications |
| GS0091 | Recorded computer software, downloadable computer software and computer applications for use in the fields of employee management, customer experience, and employee and customer support incorporating omnichannel routing, analytics, and artificial intelligence, namely, software for employee performance management; computer software for data gathering, processing and analyzing employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, adherence, preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications |
Trademark Filing History
| Description | Date | Event Coding |
|---|---|---|
| SN ASSIGNED FOR SECT 66A APPL FROM IB | 2018-10-11 | 1 REPR M: |
| NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM | 2018-10-15 | 2 NWOS I:Incoming Correspondence |
| ASSIGNED TO EXAMINER | 2018-10-15 | 3 DOCK D:Assigned to Examiner |
| NON-FINAL ACTION WRITTEN | 2018-10-15 | 4 CNRT R:Renewal |
| NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW | 2018-10-16 | 5 RFCR E:E-Mail |
| APPLICATION FILING RECEIPT MAILED | 2018-10-19 | 6 MAFR O:Outgoing Correspondence |
| REFUSAL PROCESSED BY MPU | 2018-10-29 | 7 RFRR P: |
| NON-FINAL ACTION MAILED - REFUSAL SENT TO IB | 2018-10-29 | 8 RFCS P: |
| REFUSAL PROCESSED BY IB | 2018-11-17 | 9 RFNT P: |
| DEATH OF INTERNATIONAL REGISTRATION | 2019-02-15 | 10 DETH P: |
| NOTIFICATION OF EFFECT OF CANCELLATION OF INTL REG MAILED | 2019-02-16 | 11 DENA O:Outgoing Correspondence |
| CORRECTION TRANSACTION RECEIVED FROM IB | 2019-02-22 | 12 CRCV M: |
| REINSTATED | 2019-03-05 | 13 REIN O:Outgoing Correspondence |
| CORRECTION FROM IB ENTERED - NO REVIEW REQUIRED | 2019-03-06 | 14 CORR I:Incoming Correspondence |
| NOTICE OF REINSTATEMENT MAILED | 2019-03-08 | 15 MREI O:Outgoing Correspondence |
| TEAS RESPONSE TO OFFICE ACTION RECEIVED | 2019-03-07 | 16 TROA I:Incoming Correspondence |
| ASSIGNED TO LIE | 2019-03-11 | 17 ALIE A:Allowance for Publication |
| LIMITATION OF GOODS RECEIVED FROM IB | 2019-03-15 | 18 LIMG M: |
| CORRESPONDENCE RECEIVED IN LAW OFFICE | 2019-03-15 | 19 CRFA I:Incoming Correspondence |
| TEAS/EMAIL CORRESPONDENCE ENTERED | 2019-03-15 | 20 TEME I:Incoming Correspondence |
| FINAL REFUSAL WRITTEN | 2019-04-09 | 21 CNFR R:Renewal |
| FINAL REFUSAL MAILED | 2019-04-10 | 22 CNFR O:Outgoing Correspondence |
| LIMITATION FROM THE IB EXAMINED, NO ACTION IS NEEDED | 2019-04-22 | 23 LIMN I:Incoming Correspondence |
| TEAS REQUEST FOR RECONSIDERATION RECEIVED | 2019-08-20 | 24 ERFR I:Incoming Correspondence |
| CORRESPONDENCE RECEIVED IN LAW OFFICE | 2019-08-20 | 25 CRFA I:Incoming Correspondence |
| TEAS/EMAIL CORRESPONDENCE ENTERED | 2019-08-21 | 26 TEME I:Incoming Correspondence |
| APPROVED FOR PUB - PRINCIPAL REGISTER | 2019-08-22 | 27 CNSA O:Outgoing Correspondence |
| LAW OFFICE PUBLICATION REVIEW COMPLETED | 2019-08-22 | 28 PREV O:Outgoing Correspondence |
| NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED | 2019-09-04 | 29 NONP E:E-Mail |
| NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB | 2019-09-18 | 30 OP2R P: |
| NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB | 2019-09-18 | 31 OPNS P: |
| PUBLISHED FOR OPPOSITION | 2019-09-24 | 32 PUBO A:Allowance for Publication |
| OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED | 2019-09-24 | 33 NPUB E:E-Mail |
| NOTIFICATION PROCESSED BY IB | 2019-10-05 | 34 GPNX P: |
| REGISTERED-PRINCIPAL REGISTER | 2019-12-10 | 35 R.PR A:Allowance for Publication |
| FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB | 2020-03-10 | 36 FICR P: |
| FINAL DISPOSITION PROCESSED | 2020-03-26 | 37 FIMP P: |
| FINAL DISPOSITION NOTICE SENT TO IB | 2020-03-27 | 38 FICS P: |
| FINAL DECISION TRANSACTION PROCESSED BY IB | 2020-04-17 | 39 FINO P: |
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