NICE INCONTACT
Nice Ltd.
Application Filed: 2018-05-02
Trademark Application Details
REGISTERED
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| Serial Number | 79240469 |
| Registration Number | 5823888 |
| Mark Drawing Code | 4000: Illustration: Drawing with word(s)/letter(s)/number(s) in Block form |
| Law Office Assigned | L40 |
| Employee Name | CHARLON, BARNEY LAWREN |
Timeline
| 2018-05-02 | Application Filed |
| 2019-05-21 | Published for Opposition |
| 2019-08-06 | Location: PUBLICATION AND ISSUE SECTION |
| 2019-08-06 | Status: Live/Registered |
| 2019-08-06 | Trademark Registered |
| 2019-12-13 | Transaction Date |
Trademark Applicants & Owners
| Owner: |  NICE LTD. |
| Address | 22 Zarchin St., P.O.Box 2220 Raanana IL 4366248 |
| Legal Entity Type | |
| Legal Entity State | IL |
Documents
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Attorney of Record
Good, Services, and Codes
| International Codes: | 9 |
| U.S. Codes: | 021,023,026,036,038 |
| International Codes: | 41 |
| U.S. Codes: | 100,101,107 |
| International Codes: | 42 |
| U.S. Codes: | 100,101 |
| Type Code | Type |
|---|---|
| GS0091 | Computer software for data gathering, processing and analyzing employee persona, employee-customer engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, schedule adherence, schedule preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, namely, real-time analysis of employee schedules and actual performance, guidance of employee schedules and actual performance, employee agent guidance and employee process automation for operational efficiency, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer hardware; computer hardware and software for digital recording of voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, accessing the worldwide web, accessing the intranet, display screen, and accessing wireless and other multimedia communication, transmitted over telecommunication equipment and networks; computer hardware and software used to capture video, voice and data information and meta-data capture, signal processing, signal analysis, alarms, security, namely, for use by law enforcement, intelligence and internal security organizations, data storage, archiving and dissemination; computer application software for data management, analysis, interpretation, identification, reporting, and decision support, namely, live call monitoring and instant replay related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions; computer application software for call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, namely, multi-channel scenario reconstruction and investigation, data security management, data security surveillance and real-time data threat detection, systems alarm analysis and management, telephony, Internet and open source data lawful interception and intelligence systems, and financial crime, financial risk, and financial compliance; computer application software for situation management to enable situation planning, response and analysis for the security, safety and emergency markets, namely, financial crime, customer experience, public safety; computer application software for data management, analysis, interpretation, identification, real-time analytics, decision-making, namely, decision support, namely, live call monitoring and instant replay, agent guidance, namely, script creation, and process automation for operational efficiency, automated reporting, and decision support, namely, live call monitoring and instant replay related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, display screens, wireless and other unstructured multimedia interactions for contact center operational efficiency, customer experience management, improving sales and marketing effectiveness, and reducing customer churn; telecommunication equipment, namely, audio and call recording and logging equipment, trunked radio recording equipment, and telecommunications hardware and software for monitoring and storing voice, video and data; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications; computer application software, namely, an application that allows mobile access to databases and software programs for the management of call centers and call center operations |
| GS0091 | Computer software for data gathering, processing and analyzing employee persona, employee-customer engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, schedule adherence, schedule preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, namely, real-time analysis of employee schedules and actual performance, guidance of employee schedules and actual performance, employee agent guidance and employee process automation for operational efficiency, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer hardware; computer hardware and software for digital recording of voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, accessing the worldwide web, accessing the intranet, display screen, and accessing wireless and other multimedia communication, transmitted over telecommunication equipment and networks; computer hardware and software used to capture video, voice and data information and meta-data capture, signal processing, signal analysis, alarms, security, namely, for use by law enforcement, intelligence and internal security organizations, data storage, archiving and dissemination; computer application software for data management, analysis, interpretation, identification, reporting, and decision support, namely, live call monitoring and instant replay related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, screen, wireless and other unstructured multimedia interactions; computer application software for call center performance optimization, call center quality monitoring, enterprise business interactions analytics, public safety and transportation command and control, scenario reconstruction and investigation, namely, multi-channel scenario reconstruction and investigation, data security management, data security surveillance and real-time data threat detection, systems alarm analysis and management, telephony, Internet and open source data lawful interception and intelligence systems, and financial crime, financial risk, and financial compliance; computer application software for situation management to enable situation planning, response and analysis for the security, safety and emergency markets, namely, financial crime, customer experience, public safety; computer application software for data management, analysis, interpretation, identification, real-time analytics, decision-making, namely, decision support, namely, live call monitoring and instant replay, agent guidance, namely, script creation, and process automation for operational efficiency, automated reporting, and decision support, namely, live call monitoring and instant replay related to recorded and non-recorded voice, video, radio, VoIP, email, instant messaging, social media interactions, text messages, worldwide web, intranet, display screens, wireless and other unstructured multimedia interactions for contact center operational efficiency, customer experience management, improving sales and marketing effectiveness, and reducing customer churn; telecommunication equipment, namely, audio and call recording and logging equipment, trunked radio recording equipment, and telecommunications hardware and software for monitoring and storing voice, video and data; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications; computer application software, namely, an application that allows mobile access to databases and software programs for the management of call centers and call center operations |
Trademark Filing History
| Description | Date | Event Coding |
|---|---|---|
| SN ASSIGNED FOR SECT 66A APPL FROM IB | 2018-09-13 | 1 REPR M: |
| NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM | 2018-09-17 | 2 NWOS I:Incoming Correspondence |
| ASSIGNED TO EXAMINER | 2018-09-17 | 3 DOCK D:Assigned to Examiner |
| APPLICATION FILING RECEIPT MAILED | 2018-09-21 | 4 MAFR O:Outgoing Correspondence |
| NON-FINAL ACTION WRITTEN | 2018-09-27 | 5 CNRT R:Renewal |
| NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW | 2018-09-28 | 6 RFCR E:E-Mail |
| REFUSAL PROCESSED BY MPU | 2018-09-28 | 7 RFRR P: |
| NON-FINAL ACTION MAILED - REFUSAL SENT TO IB | 2018-09-28 | 8 RFCS P: |
| REFUSAL PROCESSED BY IB | 2018-10-19 | 9 RFNT P: |
| LIMITATION OF GOODS RECEIVED FROM IB | 2019-03-01 | 10 LIMG M: |
| LIMITATION FROM THE IB - REQUEST EXAM REVIEW | 2019-03-08 | 11 LIME X:Correction |
| TEAS RESPONSE TO OFFICE ACTION RECEIVED | 2019-03-07 | 12 TROA I:Incoming Correspondence |
| ASSIGNED TO LIE | 2019-03-11 | 13 ALIE A:Allowance for Publication |
| CORRESPONDENCE RECEIVED IN LAW OFFICE | 2019-03-16 | 14 CRFA I:Incoming Correspondence |
| TEAS/EMAIL CORRESPONDENCE ENTERED | 2019-03-16 | 15 TEME I:Incoming Correspondence |
| APPROVED FOR PUB - PRINCIPAL REGISTER | 2019-04-13 | 16 CNSA O:Outgoing Correspondence |
| LAW OFFICE PUBLICATION REVIEW COMPLETED | 2019-04-15 | 17 PREV O:Outgoing Correspondence |
| NOTICE OF PUBLICATION | 2019-05-01 | 18 NPUB O:Outgoing Correspondence |
| NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB | 2019-05-01 | 19 OP2R P: |
| NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB | 2019-05-01 | 20 OPNS P: |
| NOTIFICATION PROCESSED BY IB | 2019-05-18 | 21 GPNX P: |
| PUBLISHED FOR OPPOSITION | 2019-05-21 | 22 PUBO A:Allowance for Publication |
| REGISTERED-PRINCIPAL REGISTER | 2019-08-06 | 23 R.PR A:Allowance for Publication |
| FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB | 2019-11-06 | 24 FICR P: |
| FINAL DISPOSITION PROCESSED | 2019-11-27 | 25 FIMP P: |
| FINAL DISPOSITION NOTICE SENT TO IB | 2019-11-27 | 26 FICS P: |
| FINAL DECISION TRANSACTION PROCESSED BY IB | 2019-12-13 | 27 FINO P: |
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