CUSTOMER RULES BASED

Melita International Corporation

Application Filed: 1998-04-27

Trademark Application Details

Status

602

Dead/Abandoned

ABANDONED-FAILURE TO RESPOND OR LATE RESPONSE

Research	OneLook Acronym Finder
Serial Number	75474929
Mark Drawing Code	1000: Typeset: Word(s)/letter(s)/number(s)
Attorney Name	CHARLES L WARNER
Attorney Docket Number	13990-8039
Law Office Assigned	L80
Employee Name	ENGEL, MICHAEL L

Timeline

1998-04-27	Application Filed
2000-10-05	Abandon
2001-03-26	Status: Dead/Abandoned
2001-04-05	Location: FILE REPOSITORY (FRANCONIA)
2018-07-08	Transaction Date

Trademark Applicants & Owners

Owner:	Melita International Corporation
Address	5051 Peachtree Corners Circle Norcross GA 30092
Legal Entity Type	Corporation
Legal Entity State	GA

Documents

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Attorney of Record

CHARLES L WARNER
TROUTMAN SANDERS, LLP
BANK OF AMERICA PLAZA
600 PEACHTREE STREET, NE, SUITE 5200
ATLANTA, GA 30308-2216

Good, Services, and Codes

International Codes:	9
U.S. Codes:	021,023,026,036,038

Type Code	Type
GS0091	SOFTWARE, for organizing, directing and controlling communication, information, tasks, and interactions among computer related devices and persons; namely, computer software for providing and controlling customer's profiling and decision logic to manage relationships between call center operations and the user, for providing and controlling decision trees and paths for guiding the user in establishing parameters for call center operations, for organizing information, for directing information, for routing information, for controlling information, for directing communication, for organizing computer-operated tasks, for directing computer-operated tasks, for controlling computer-operated tasks, for executing computer-operated tasks, for providing and controlling graphical user interfaces for interaction with the user, and for providing and controlling other interfaces for interaction with user; namely, call centers and other computer related apparatus for organizing information, for directing information, for routing information, for controlling information, for directing communication, for organizing computer-operated tasks, for directing computer-operated tasks, for controlling computer-operated tasks, for executing computer-operated tasks, for providing graphical user interfaces for interaction with the user, for controlling graphical user interfaces for interaction with the user, for providing other interfaces for interaction with the user, and for controlling other interfaces for interaction with the user, namely, computers, computer terminals, workstations comprising a computer terminal with voice communications, memory devices, hard drives, tape drives, CD-ROM drives, data recorders, data players, data processors, voice recorders, voice players, voice processors, interactive controllers, voice controllers, data controllers, data routers, data switches, voice routers, voice switches, private branch exchanges (PBX), automatic call distributors (ACD), printers, modems, facsimile modems, and facsimile machine; and, namely, persons, such as users, who are involved with the programming and operation of call centers

Type Code

Type

GS0091

SOFTWARE, for organizing, directing and controlling communication, information, tasks, and interactions among computer related devices and persons; namely, computer software for providing and controlling customer's profiling and decision logic to manage relationships between call center operations and the user, for providing and controlling decision trees and paths for guiding the user in establishing parameters for call center operations, for organizing information, for directing information, for routing information, for controlling information, for directing communication, for organizing computer-operated tasks, for directing computer-operated tasks, for controlling computer-operated tasks, for executing computer-operated tasks, for providing and controlling graphical user interfaces for interaction with the user, and for providing and controlling other interfaces for interaction with user; namely, call centers and other computer related apparatus for organizing information, for directing information, for routing information, for controlling information, for directing communication, for organizing computer-operated tasks, for directing computer-operated tasks, for controlling computer-operated tasks, for executing computer-operated tasks, for providing graphical user interfaces for interaction with the user, for controlling graphical user interfaces for interaction with the user, for providing other interfaces for interaction with the user, and for controlling other interfaces for interaction with the user, namely, computers, computer terminals, workstations comprising a computer terminal with voice communications, memory devices, hard drives, tape drives, CD-ROM drives, data recorders, data players, data processors, voice recorders, voice players, voice processors, interactive controllers, voice controllers, data controllers, data routers, data switches, voice routers, voice switches, private branch exchanges (PBX), automatic call distributors (ACD), printers, modems, facsimile modems, and facsimile machine; and, namely, persons, such as users, who are involved with the programming and operation of call centers

Trademark Filing History

Description	Date	Event Coding
ASSIGNED TO EXAMINER	1998-12-11	1 DOCK D:Assigned to Examiner
ASSIGNED TO EXAMINER	1999-01-04	2 DOCK D:Assigned to Examiner
NON-FINAL ACTION MAILED	1999-01-27	3 CNRT F:First Action
ASSIGNED TO EXAMINER	1999-09-13	4 DOCK D:Assigned to Examiner
ASSIGNED TO EXAMINER	1999-10-20	5 DOCK D:Assigned to Examiner
ASSIGNED TO EXAMINER	1999-10-25	6 DOCK D:Assigned to Examiner
NON-FINAL ACTION MAILED	1999-10-29	7 CNRT F:First Action
CORRESPONDENCE RECEIVED IN LAW OFFICE	2000-03-06	8 CRFA I:Incoming Correspondence
ASSIGNED TO EXAMINER	2000-03-28	9 DOCK D:Assigned to Examiner
FINAL REFUSAL MAILED	2000-04-04	10 CNFR O:Outgoing Correspondence
ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE	2001-03-26	11 ABN2 O:Outgoing Correspondence

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